Grecia Calderon
Houston,TX
Summary
Detail-oriented and tech-savvy professional with a strong background in technology sales and customer service. Proven ability to manage multiple priorities while maintaining a positive attitude. Dependable and eager to take on additional responsibilities to achieve company goals.
Overview
6
6
years of professional experience
Work History
Mobile Expert
T-Mobile USA Inc.
11.2022 - Current
- Utilized Customer Relationship Management (CRM) software to manage customer information, track sales, and follow up on leads
- Assisted customers in filing insurance claims and determining deductibles
- Utilized mobile technology expertise to assist customers, guiding them in making informed purchases and selecting best products/services to meet their needs
District Training Manager
Metro By T-Mobile - DBA Xclusive Trading Inc.
10.2018 - 10.2022
- Oversaw training and onboarding programs in Houston-North district for new hires
- Facilitated integration of two main operating systems, EDGE Lite for customer-information management and RTPOS for branch inventory and cash handling
- Conducted daily audits to ensure compliance with Customer Proprietary Network Information (CPNI) regulations
- Hosted Teams meetings with Retail Store Managers to review monthly KPIs
Dispatch Coordinator
TEXCON ReadyMix Concrete
05.2019 - 06.2019
- Managed and organized large orders using Excel, ensuring accuracy and efficiency in data entry and reporting
- Coordinated with team members and clients to provide real-time order updates and maintain accurate records for delivery schedules
Education
High School Diploma -
Macarthur High School
Houston, TX05.2019
Skills
- Intermediate Office 365
- Inventory Management
- Detail Oriented
- Training and Development
- Adaptive Team Player
- Leadership
Languages
Spanish
Timeline
Mobile Expert
T-Mobile USA Inc.
11.2022 - Current
Dispatch Coordinator
TEXCON ReadyMix Concrete
05.2019 - 06.2019
District Training Manager
Metro By T-Mobile - DBA Xclusive Trading Inc.
10.2018 - 10.2022
High School Diploma -
Macarthur High School
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