Samuel Rodriguez
Jacksonville,TX
Summary
Dedicated customer service professional with more than 20 years of experience supporting customers, improving satisfaction, and contributing to team success. Recognized for strong interpersonal skills, adaptability, and the ability to mentor peers while maintaining high performance standards. Mobile development professional with robust experience in delivering impactful solutions that drive user engagement and operational efficiency. Strong focus on team collaboration and adaptability to changing project needs. Expertise includes app development, user interface design, and troubleshooting. Known for reliability and results-oriented approach that consistently meets and exceeds project sales goals. Developing training programs. Skilled in internal communication strategies and quality management, enhancing team performance and customer loyalty. Proven track record in mentoring, achieving ISO certification, and streamlining processes, driving efficiency and excellence in diverse environments
Overview
10
10
years of professional experience
Work History
Mobile Expert
T-Mobile
Jacksonville, Tx
04.2024 - Current
- Delivered informative sessions on mobile products and services, enhancing overall customer experience.
- Assisted in troubleshooting technical issues, ensuring timely resolutions for customer inquiries.
- Maintained knowledge of industry trends and competitor offerings to provide informed recommendations.
- Supported team members in achieving sales targets through effective collaboration and communication.
- Educated customers on mobile products and services, enhancing customer satisfaction and engagement.
- Received recognition for top sales performance with consistent achievement of sales targets.
- Promoted company programs for warranty sales and seasonal promotions to boost sales.
- Led and motivated sales team to meet and exceed sales goals.
Bartender
Sadlers Kitchen
Jacksonville, TX
06.2024 - 03.2026
- Crafted innovative cocktails and beverages to enhance customer experience.
- Managed bar inventory, ensuring timely restocking and minimizing waste.
- Trained and mentored junior bartenders
- Collaborated with kitchen staff to create complementary food pairings for drinks.
- Implemented efficient workflow processes to improve service speed during peak hours.
- Developed seasonal drink menus based on customer feedback and market trends.
- Established strong relationships with regular patrons, enhancing loyalty and repeat business.
- Ensured compliance with health and safety regulations in bar operations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Senior Trainer
Concentrix Inc
Jacksonville, TX
09.2016 - 04.2024
- Developed and implemented training programs to enhance employee skills and performance.
- Facilitated workshops and training sessions, promoting knowledge retention among participants.
- Mentored junior trainers, fostering professional growth and improving training delivery methods.
- Analyzed training needs assessments to identify gaps in employee knowledge and skills.
- Improved water quality management through active participation in stormwater system maintenance activities.
- Contributed to and enhanced audit processes to maximize quality management standards.
- Improved overall efficiency by streamlining Quality Management System processes and implementing best practices.
- Streamlined quality management processes for improved efficiency and reduced errors.
- Contributed significantly towards company''s ISO certification efforts by adhering to established quality management system guidelines and ensuring compliance at all levels of belt fabrication operations.
- Supported quality management initiatives by performing accurate inspections and measurements of manufactured parts.
- Mentored junior team members on key aspects of quality management, building a strong foundation of knowledge within the team.
Education
High School Diploma -
Jacksonville High
Jacksonville, TX05-2013
Skills
Microsoft office 365
Bilingual
Strong communication capacity
Quality auditing
Customer satisfaction
Internal audits
New hire training
Creative problem solving
Program management
Remote learning
Online instruction
Learning styles
Proficient in software
Efficient multitasking
Accomplishments
- Used Microsoft Excel to develop, perform and provide spreadsheet tracking of production.
- Supervised team of 25+ staff members.
- Documented and resolved Issue led towards Results.
- Root/Cause month to month and EOY Analysis
- Traveled out of State( Japan & Philippines) for on-site Train the Traines, Management staff and run production floor.
- Virtual Training for UHC inc. Certification for Training/ Graduation rate 95% and production exceed goal 85% with over exceed of revenue meeting monthly/ yearly goal 90%
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Sadlers Kitchen
06.2024 - 03.2026
Mobile Expert
T-Mobile
04.2024 - Current
Senior Trainer
Concentrix Inc
09.2016 - 04.2024
High School Diploma -
Jacksonville High