GRECIA CEDENO
Winter Garden
Summary
Results-driven General Manager with over 20 years of experience in operations management and team leadership. Known for optimizing workflows and implementing performance metrics, leading to increased efficiency and customer loyalty. Committed to driving business growth through strategic planning and staff development.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
23
23
years of professional experience
Work History
GENERAL MANAGER
ALL YOU NEED SOLUTIONS LLC
Orlando, FL
08.2023 - 02.2025
- Led operational strategies to enhance productivity and streamline workflows.
- Developed and implemented process improvements resulting in increased efficiency across departments.
- Managed daily operations, ensuring adherence to company policies and best practices.
- Analyzed market trends to identify opportunities for business growth and expansion.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Oversaw budget management, optimizing resource allocation to meet organizational goals.
- Established key performance indicators to monitor operational success and drive accountability.
- Cultivated strong relationships with clients, enhancing customer satisfaction and loyalty initiatives.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
GENERAL MANAGER
PREMIUM MOTOR LLC
Orlando, FL
09.2018 - 07.2023
- Coordinated staff training programs, fostering employee development and performance excellence.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
General Manager
ROBOT DE PUERTO RICO
SAN JUAN PUERTO RICO
06.2015 - 08.2018
- Directed operational strategies to enhance efficiency and productivity across all departments.
- Managed budget allocations, ensuring optimal resource utilization and cost-effectiveness.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Implemented performance metrics to monitor team effectiveness and drive continuous improvement initiatives.
- Led sales strategy development, enhancing team performance and revenue growth.
- Analyzed market trends, adjusting product offerings to meet customer demands effectively.
- Mentored and trained sales staff, fostering a high-performance culture within the team.
- Implemented CRM systems to streamline sales processes and improve customer relationship management.
- Collaborated with marketing teams to develop promotional campaigns driving increased lead generation.
- Negotiated contracts with major clients, strengthening partnerships and securing long-term business relationships.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
GENERAL MANAGER
INVERSIONES E&L
SANTO DOMINGO REPUBLICA DOMINICANA
04.2002 - 05.2015
- Directed daily operations to enhance efficiency and streamline workflows.
- Implemented strategic initiatives to improve customer satisfaction and retention.
- Led cross-functional teams in executing company objectives and achieving operational goals.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed staff recruitment, training, and performance evaluations to enhance team efficiency.
- Coordinated marketing initiatives to increase brand awareness and attract new customers.
- Carefully interviewed, selected, trained, and supervised staff.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
- Analyzed market trends to inform product development and service offerings.
Education
Bachelor of Science - Business Administration
UNIVERSIDAD IBEROAMERICANA
SANTO DOMINGO REPUBLICA DOMINICANASkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Efficient multi-tasker
- Team leadership
- Staff management
- Customer relations
- Relationship building
- Staff training/development
- Customer relationship management
- Goal setting
- Inventory control
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
GENERAL MANAGER
ALL YOU NEED SOLUTIONS LLC
08.2023 - 02.2025
GENERAL MANAGER
PREMIUM MOTOR LLC
09.2018 - 07.2023
General Manager
ROBOT DE PUERTO RICO
06.2015 - 08.2018
GENERAL MANAGER
INVERSIONES E&L
04.2002 - 05.2015
Bachelor of Science - Business Administration
UNIVERSIDAD IBEROAMERICANA