Grecia De La Fuente
McKinney,TX
Summary
Passionate individual with 3 years of experience as Leasing Consultant. Willing to take on new challenges while delivering exemplary customer service and attention to detail in busy environment. Professional, hardworking, trustworthy and reliable sales agent with strong ability in sales and communication. As well to accustomed to working with residents to address needs, maintain properties and occupancy success. I am committed to provide quality service in all facets of property management; offering professionalism and excellent customer service.
Overview
10
10
years of professional experience
Work History
Property Manager
Asset Living
2770 N Brook Dr Mckkiney Tx 75072
11.2024 - Current
- Managed property operations, ensuring compliance with regulations and company policies.
- Developed and implemented maintenance schedules to enhance property performance.
- Led tenant relations initiatives, fostering community engagement and satisfaction.
- Oversaw financial reporting, including budget management and expense tracking.
- Streamlined leasing processes, improving tenant onboarding efficiency by optimizing workflows.
- Coordinated vendor contracts and services to maintain property standards and minimize costs.
- Analyzed market trends to inform strategic decisions for property enhancements and marketing initiatives.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Receptionist
Jaime Barron PC
7610 N Stemmons Fwy, Dallas, TX 75247
04.2023 - 11.2024
- Managed multi-line phone system, directing calls to appropriate staff and ensuring efficient communication.
- Scheduled appointments, coordinating calendars for attorneys and clients to optimize office workflow.
- Processed incoming and outgoing mail, maintaining organization of legal documents for timely retrieval.
- Assisted clients upon arrival, providing exceptional customer service and support in navigating office procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
LEASING AGENT
Encore at Buckingham
Richardson, TX
02.2018 - 08.2022
- 5 years of customer service experience
- 3 years Sales Associate and Leasing Assistant
- Bilingual
- Fast learner
- Friendly
- Enthusiastic
- Professional
- Sales and marketing aptitude
- Application processing
- Background checks
- Property tours
- Corporate policies and procedures
- Work on renewals and have them ready ahead of time
- Efficiently handled administrative work to smooth new resident move-in processes.
- Adhered to fair housing standards to avoid any legal issues and prevent discriminatory practices.
- Planned marketing and outreach strategies to consistently bring in new leasing prospects
LEASING AGENT
Toscana
Bedford, TX
10.2017 - 02.2018
- Filing
- Marketing twice a week, send pictures of 5 different places
- Place advertising materials in eye-catching locations to generate traffic
- Managed lease agreements, ensuring compliance with legal and company policies.
- Facilitated property showings, showcasing amenities and features to prospective tenants.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Scheduled various contractors to complete needed work on vacant and occupied units.
SALES ASSOCIATE
TJMAXX
Dallas, TX
02.2016 - 10.2017
- Greet customers in a friendly manner
- Answering and directing phone calls
- Make sure the customer leaves happy
- Assist the customer as much as we could to make their shopping experience more pleasant
- Make a clean environment at a fast pace
- Be Organized
- Present, promote and sell products
Education
GED -
Thomas Jefferson High School
Dallas, TX06-2013
Skills
- Bilingual
- Fast learner
- Enthusiastic
- Professional
- Sales and marketing aptitude
- Multitask
- 5 years of customer service experience
- Communication Skills
- Knowledge of leasing and marketing
- Customer service-focused
- Property inspections
- Payment collection
- Property management
- Data entry
Accomplishments
- Maintained 90%- 94% or higher occupancy rate for entire length of employment.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Monthly spend was way less than budgeted.
- Leasing, Assistant Manager and Property Manager executing 3 positions at the same property.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Property Manager
Asset Living
11.2024 - Current
Receptionist
Jaime Barron PC
04.2023 - 11.2024
LEASING AGENT
Encore at Buckingham
02.2018 - 08.2022
LEASING AGENT
Toscana
10.2017 - 02.2018
SALES ASSOCIATE
TJMAXX
02.2016 - 10.2017
GED -
Thomas Jefferson High School