Grecia Gonzalez

Responsibilities

• Bilingual Spanish/English Customer service experience
• Send letters of representations to insurances (auto and property)
• Open and follow through insurance claims
• Obtain police reports from various states
• Manage intake clients - CRM: send contracts: documentation review, collect photos, Medicaid, Medicare, SS papers and medical records and history
• Business to business relations
• Send consent to associate counsel forms between law firms

Accomplishments

• Improve process for intake
• Manage Winter Storm Clams 2021

Responsibilities

• Manage and screen phone calls for the law firm. Setting up meetings for attorneys and managers, cashiering for clients who paid cash, mailing checks and termination letters, scanning legal documents, and translating legal service information from English to Spanish.
• Organized clients bank statements, business loan contracts, UCC filings, evidence emails/texts and summary of debts.
• Worked with Marketing Department in sending early foreclosure listings, mailing out expedited foreclosure files for Harris, Galveston, Fort Bend, Tarrant, Dallas, Collin and Denton Counties, and using Photoshop Elements to make foreclosure flyers
• Successfully Automated a Workflow for the Business Debt Relief/Business Bankruptcy Departments.
  • Results as of May 2020, the Hub Spot Business Software automatically reminds legal team to stay on task and increase efficiency.

Responsibilities

• Answering phones, setting up meetings for car salesmen and managers, cashiering for Volkswagen Drive Gear, mailing checks and license plates, scanning service documents and manage advertising for outdoor bulletin signs .

• Successfully completed a report to increase Warranty Labor Rate for the Service Department.
  • Results as of July 2019 increase of 120.00 labor rate to 130.00 for service technicians

• Plan,design and develop biomedical research. Compared and analyzed Silk Scaffolds to other bio materials to increase the rate of bone regeneration and Mastered Biological Techniques 
• Attended Annual Biomedical Conference for Minorities in Science  2016 and Cellular and Molecular Biomedical Engineering Conference 2017.

Achievements

• Best in Research Showcase for UTSA Research Symposium

• Represented UTSA College of Engineering. Mentored and taught elementary and high school students in circuitry, pneumatics, product development and engineering design.
  

• Competed in cyber challenges ( including RSA, data structures , MySQL, web applications), and attended weekly practices learning and teaching software and hardware computer assembly. TAMU Hackathon 2018.