Grecia Olivares Oranday
Summary
Talented Insurance Customer Service Representative conferred with customers by telephone or in-person to provide information about products or services. Took or entered orders, canceled accounts and obtained details of issues. Smart individual with great communication and task prioritization talents. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Insurance Customer Service Representative
Vista Insurance Group
01.2023 - Current
- Maintained thorough knowledge of industry trends and product offerings to provide accurate information to clients at all times.
- Increased cross-selling opportunities by proactively identifying potential new business leads during client interactions.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Streamlined office procedures by organizing files and implementing an efficient document management system.
Education
Associate of Arts - Business Administration And Management
McLennan Community College
Waco, TX05.2026
High School Diploma -
Connally High School
Waco, TX05.2018
Skills
- Client Education
- Organization
- Complaint Handling
- Policy understanding
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Insurance Customer Service Representative
Vista Insurance Group
01.2023 - Current
Associate of Arts - Business Administration And Management
McLennan Community College
High School Diploma -
Connally High School
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