Summary
Overview
Work History
Education
Skills
Timeline
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GRECIA RONQUILLO

GRECIA RONQUILLO

Salt Lake City,UT

Summary

Overall morale and productivity are boosted by experience in customer service and sales. I have over 8 years of customer service experience and 1 year of sales. Experience in a high-volume call center environment. Organized with great attention to detail. Supportive and reliable team member. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Senior Benefit Consultant

GoHealth
07.2021 - 02.2022
  • Assess and identify the needs of the customer over the phone
  • Make the complex buying experience of healthcare transparent and easy to navigate
  • Verified insurance eligibility
  • Effectively sell health insurance plans and products
  • Demonstrated excellent customer service, as the face of the business
  • Communicated with passion

Virtual Receptionist

Davinci Virtual
05.2019 - 07.2021
  • Promptly answered incoming calls
  • Closely follow client's instructions
  • Created complete and accurate email messages
  • Routed calls to the appropriate client's voicemail
  • Scheduled appointments
  • Value client's needs, colleagues, and my company's
  • Demonstrated a larger impact to the business by keeping up with industry standards
  • Dedicated to the company and improved personal performance, as well as others

Sutter Health Physician

Patient Service Representative
09.2018 - 01.2019
  • Reconciled deposits and credit card payments every day
  • Reviewed and corrected claim errors to ensure smooth processing
  • Solved claim issues, improved operations, and provided excellent customer service
  • Explained treatment plans and payment options
  • Verified insurance eligibility and network status
  • Updated demographics

Education

GED -

Granite Peaks High School
Salt Lake City, UT
05.2012

Skills

  • Client Satisfaction
  • Healthcare Regulations
  • Critical Thinking
  • Creative Thinking
  • Patient Follow-Up
  • Build Strength
  • Good Communication Skills
  • Information Intake
  • Workload Delegation
  • Calendaring
  • Calm and Professional Under Pressure
  • Active Listening
  • Call Center Operations
  • Problem-Solving Ability

Timeline

Senior Benefit Consultant

GoHealth
07.2021 - 02.2022

Virtual Receptionist

Davinci Virtual
05.2019 - 07.2021

Sutter Health Physician

Patient Service Representative
09.2018 - 01.2019

GED -

Granite Peaks High School

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GRECIA RONQUILLO