Greefa Rebelo
San Antonio
Summary
Motivated and dependable professional with experience in front desk operations, customer service, and administrative support. Skilled in handling client inquiries, scheduling, and maintaining organized records. Known for strong communication, multitasking, and a positive work attitude, with the ability to adapt quickly and contribute effectively to daily operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Relations Coordinator
Borkar Multispeciaity Hospital
Goa
02.2022 - 07.2023
- Coordinated patient appointments, ensuring timely access to necessary healthcare services.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Organized patient feedback collection, identifying areas for service improvement.
- Assisted in resolving patient concerns, fostering a supportive hospital environment.
- Enhanced patient satisfaction by addressing concerns and providing prompt resolutions.
Front Desk Receptionist
SMRC's V. M. Salgaocar Hospital
Goa
12.2020 - 02.2022
- Managed patient check-in and check-out processes, ensuring efficient flow of service.
- Answered multi-line phone system, directing calls to appropriate departments promptly.
- Assisted with scheduling appointments, optimizing calendar management for healthcare providers.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Coordinated communication between patients and medical staff to enhance care delivery.
Education
Master of Science - Cybersecurity Operations
Webster University
San Antonio, TX10-2025
PG Diploma - Health Administration
Sancheti Healthcare Academy
Pune 11-2020
Bachelor of Science - Zoology
Carmel College
Goa04-2019
Skills
- Customer Service
- Time Management
- Teamwork
- Communication
- Basic Computer Skills
- Fast learner
- Reliable and Punctual
Certification
Cybersecurity Threat Detection
Languages
English
Native or Bilingual
Hindi
Full Professional
Konkani
Native or Bilingual
Interests
- Adventure Travel
- DIY and Home Improvement
- Reading
Timeline
Patient Relations Coordinator
Borkar Multispeciaity Hospital
02.2022 - 07.2023
Front Desk Receptionist
SMRC's V. M. Salgaocar Hospital
12.2020 - 02.2022
Master of Science - Cybersecurity Operations
Webster University
PG Diploma - Health Administration
Sancheti Healthcare Academy
Bachelor of Science - Zoology
Carmel College