Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joana Anguiano

Hemet,CA

Summary

Professional with strong background in retail leadership, adept at driving team collaboration and achieving results. Known for strong organizational skills, effective communication, and adaptability to changing circumstances. Proficient in inventory management, customer service excellence. Dependable team player focused on operational efficiency and goal achievement. Diligent Assistant Manager with background in managing floor operations and ensuring efficient workflow. Successfully led team to enhance operational efficiency and foster positive work environment. Demonstrated ability to manage inventory and coordinate with various departments.

Overview

12
12
years of professional experience

Work History

Floor Lead

STIIIZY (IGS Solutions)
07.2024 - Current
  • Responsible for overseeing and leading the daily operation floor with a group of 4-5 associates per shift
  • Assist managers with feedback for employee performance evaluations on current togs.
  • Streamlined communication among staff members by developing a clear chain of command system.
  • Monitored employee performance regularly, identifying areas for improvement and offering constructive feedback accordingly and acknowledging positive changes to keep team morale up.
  • Maintained clean and organized store environment to cultivate pleasant shopping experiences by setting the example of exceptional customers service, assisting customers with inquiries, resolving issues and ensuring it’s always a positive shopping experience. Making sure displays and store is well organized to keep store appealing to foot traffic.
  • Delegated tasks to employees to enhance productivity and workflow.
  • Managed efficient cash register operations. Make cash drops, oversee all register operations and adhere to cash handling policies.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
  • Managed store inventories with daily audits to verify correct counts and adherence to stock management protocols by adding variance notes after investigating the counts.
  • Provided support during peak periods, stepping in as needed to assist with various tasks. Maintaining a high standard on welcoming customers into our environment.
  • Receive, count and inspect deliveries. communicate any discrepancies to maintain a consistent inventory.

DSA (Dispensary Sales Associate)

STIIIZY (IGS Solutions)
03.2024 - 07.2024
  • Utilizing my charismatic nature and being a sales professional in driving my sales to make improvements in revenue
  • Increasing customer satisfaction with a charismatic approach
  • Provide customers with detailed explanations of different cannabis strains and recommending the best product that suits their tolerance and preferences
  • Always offer exceptional customer service and promote the company brand
  • Learn to use a point-of-sale system (IO)
  • Greet 50-200 or more customers a day, and successfully multitask by fixing displays and keeping displays stocked as product runs low also by helping out with LOS and Hot item reports

Inventory Associate

STIIIZY (IGS Solutions)
08.2023 - 03.2024
  • Responsible for organizing and labeling new product
  • Assist with and receive product deliveries
  • Assuring all product scan properly
  • Complete daily inventory audits by following all procedures
  • Work with management when discrepancies are found so it may be fully investigated or adjusted
  • Waste damaged product by following the guidelines
  • Maintain in compliance with BCC, and all company policies standards, values & procedures
  • Cross trained to work DSA, communicate effectively with customers to provide suitable products based on their needs

Administration Assistant

ResourceMFG (Ramko Mfg.)
06.2022 - 02.2023
  • Data entry: Create quotes and packing slips for outgoing or incoming material, daily use of Google sheets, Excel, PDF, Database, and QuickBooks
  • Answer phone calls professionally
  • Provide general office support, file paperwork, make copies
  • Complete special projects as assigned
  • Be highly computer literate and proficient with window-based software's

Clerk

Homegoods
03.2019 - 05.2019
  • Customer Service - Data entry - Receiving merchandise - Marking material with codes to be identified - Cross trained

Inventory Associate

Performance Team
11.2018 - 03.2019
  • Drive heavy machinery - Cycle count locations - Keep track of missing and found material by monitoring the warehouse inventory - Support management on identifying errors in inventory

Warehouse Operator

Ingram Micro
10.2017 - 10.2018
  • Drive heavy machinery - Pick orders, scan and ship off - Organize pallets for shipments fast and precise - Responsible for the efficient and safe operation of a motorized lift vehicle

Receiving Lead

Vision Media Management
07.2012 - 10.2017
  • Receive and audit new material - Maintain all inventory and audits accurately by supporting supervisors on many tasks - Supervise and Oversee the receiving team of approximately 15 associates - Train new employees - Give employees feedback when not performing up to company expectations - Manage updating inventory, investigating rigorously any discrepancies

Education

BS - Business Administration Degree with Major Concentration in Management

Riverside City College
Riverside, CA
10.2024

Skills

  • Data Entry
  • Professionalism
  • Detail Orientated
  • Strong Communication skills
  • Customer focus
  • Product knowledge
  • Teamwork and Collaboration
  • Friendly and Helpful
  • Problem-Solving
  • Reliable and Responsible
  • Team Leadership
  • Self Motivation
  • Building Customer Loyalty
  • Honest and Dependable

Languages

Spanish
Native or Bilingual

Timeline

Floor Lead

STIIIZY (IGS Solutions)
07.2024 - Current

DSA (Dispensary Sales Associate)

STIIIZY (IGS Solutions)
03.2024 - 07.2024

Inventory Associate

STIIIZY (IGS Solutions)
08.2023 - 03.2024

Administration Assistant

ResourceMFG (Ramko Mfg.)
06.2022 - 02.2023

Clerk

Homegoods
03.2019 - 05.2019

Inventory Associate

Performance Team
11.2018 - 03.2019

Warehouse Operator

Ingram Micro
10.2017 - 10.2018

Receiving Lead

Vision Media Management
07.2012 - 10.2017

BS - Business Administration Degree with Major Concentration in Management

Riverside City College

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Joana Anguiano