Julian Davis
Chicago,IL
Summary
Experienced in sales, management, and administrative functions, strong communicator, and enjoys collaboration with others.
Overview
9
9
years of professional experience
Work History
Floor Lead
Fleet Feet Chicago
08.2019 - Current
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Increased customer loyalty through consistent and dependable service, great attitude, and in-depth knowledge of products.
- Worked directly with store manager to verify achievement of sales, retention, and quality targets.
- Drove sales by consistently demonstrating exceptional selling skills and motivating the team to meet store goals and priorities.
Retail Experience Manager
Fleet Feet Chicago
08.2022 - 07.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members in driving growth and development.
- Monitored staff performance and addressed issues.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Administrative Assistant
Saint Xavier University
01.2017 - 06.2019
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting check-in process.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Signing members up for programs offered.
Education
Bachelors of Arts - Communication and Media Studies
Saint Xavier University
Chicago, IL06.2022
Skills
- Sales operations and inventory management
- Customer service and support
- Data entry accuracy
- Employee training and development
- Store operations management
- Effective communication skills
- Creative problem-solving
- Relationship building
Timeline
Retail Experience Manager
Fleet Feet Chicago
08.2022 - 07.2024
Floor Lead
Fleet Feet Chicago
08.2019 - Current
Administrative Assistant
Saint Xavier University
01.2017 - 06.2019
Bachelors of Arts - Communication and Media Studies
Saint Xavier University