Greer A James
New Haven,CT
Summary
Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers 22 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care. Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use.
Overview
10
10
years of professional experience
Work History
Patient Care Technician
Yale New Haven Hospital Saint Raphael Campus
01.2019 - 08.2019
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
CNA
Benchmark Senior Living
01.2016 - 05.2018
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Head Cashier
The Home Depot Inc
11.2009 - 07.2015
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
LPN Certification - LPN
Porter And Chester Institute of Branford
Branford, CT06.2016
No Degree - Emergency Medical Technician
Gateway Community College
New Haven, CT04.2015
No Degree - Medical Assistant
Hi Tech Institute
St Louis Park, MN06.2001
Skills
- Vital signs monitoring
- Information Protection
- Feeding Assistance
- Specimen Collection
- Professional Bedside Manner
- Culturally-competent care
- Blood Glucose Monitoring
- HIPAA Compliance
- Attention to Detail
- Direct Patient Care
Certification
Timeline
Patient Care Technician
Yale New Haven Hospital Saint Raphael Campus
01.2019 - 08.2019
CNA
Benchmark Senior Living
01.2016 - 05.2018
Head Cashier
The Home Depot Inc
11.2009 - 07.2015
LPN Certification - LPN
Porter And Chester Institute of Branford
No Degree - Emergency Medical Technician
Gateway Community College
No Degree - Medical Assistant
Hi Tech Institute
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