Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Greesha Babu Sathi

Thiruvananthapuram,India

Summary

Results-driven Technical Program Manager with 10+ years of experience leading Agile transformations, coaching teams and executives, and driving enterprise-wide change initiatives. Adept at implementing Agile frameworks like Scrum, Kanban, and SAFe, optimizing processes, and fostering a culture of continuous improvement. Strong communicator with expertise in stakeholder management, conflict resolution, and facilitating large-scale Agile adoption across organizations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Product Manager

Mercedes Benz Financials
05.2024 - 04.2025
  • Launched a new digital product that generated $3.5M in revenue within its first year by identifying a market gap, leading cross-functional discovery workshops, and managing the full product lifecycle from concept to rollout.
  • Improved customer retention by 28% through the delivery of a user-personalized onboarding experience informed by user research, A/B testing, and behavior analytics.
  • Successfully launched an MVP in under 90 days, coordinating with engineering, UX, and marketing teams, while staying within scope and 10% under budget.
  • Drove a cross-functional initiative to integrate third-party APIs, reducing manual operations by 50% and saving over 1,000 hours of internal team effort annually.

Enterprise Agile Coach

Mercedes Benz Financials
11.2023 - 04.2024
  • Established Agile Center of Excellence (CoE) to standardize Agile practices, implement training programs, and promote continuous learning—improving team consistency and reducing onboarding time by 30%.
  • Worked with C-suite executives to develop and implement Agile roadmaps optimizing business operations, reducing inefficiencies and increasing team productivity by 35%.
  • Coached and motivated Scrum teams on Agile principles and frameworks, driving a 30% improvement in delivery speed and team performance.
  • Transformed traditional PMO into an Agile PMO, aligning governance with Agile delivery methods, and enabling faster time to value across key programs.

Agile Delivery Lead

United Wholesale Mortgage
03.2023 - 10.2023
  • Streamlined cross-squad coordination by facilitating PI Planning and Scrum of Scrums, leading to better dependency management and a 25% reduction in blockers across releases.
  • Mitigated delivery risks and scope creep through proactive risk management, stakeholder engagement, and continuous re-prioritization of product backlogs based on business value.
  • Led the end-to-end delivery of complex, multi-squad digital initiatives with budgets over $5M, achieving 95% on-time delivery and exceeding stakeholder expectations.

Product Owner

Ally Financials
12.2020 - 02.2023
  • Defined and refined over 200+ user stories by collaborating with stakeholders, UX designers, and developers, ensuring clarity, acceptance criteria, and alignment with business goals—resulting in a 25% decrease in rework and improved sprint predictability.
  • Established a structured backlog refinement process, introducing grooming sessions, prioritization frameworks (MoSCoW, WSJF), and definition of ready (DoR), which improved team efficiency and reduced story churn by 35%.
  • Enabled faster development cycles by transforming complex business requirements into clear, testable user stories with well-defined personas and user journey mapping—reducing story cycle time by 30%.
  • Improved stakeholder satisfaction by 40% by prioritizing backlog items based on business value and customer feedback, and ensuring continuous alignment with evolving product vision and goals.

Product Owner

Blue Cross Blue Shield of Michigan
10.2016 - 11.2020
  • Led the development and launch of a patient portal feature that enabled secure appointment scheduling, lab result access, and messaging—resulting in a 50% increase in digital engagement and a 25% reduction in call center volume.
  • Transformed manual claims processing workflow into a digital experience through backlog grooming, user story creation, and stakeholder collaboration—reducing processing time by 40% and improving accuracy.
  • Collaborated with compliance and legal teams to ensure all product features met HIPAA and data privacy requirements, with zero audit findings across multiple releases.
  • Introduced data-driven prioritization for EHR system enhancements, aligning backlog with clinician feedback and compliance updates, improving clinical user satisfaction by 30%.

Junior Scrum Master

Johnson & Johnson
10.2015 - 09.2016
  • Supported two agile teams in executing Scrum ceremonies (daily stand-ups, sprint planning, reviews, and retrospectives), improving team communication and delivery focus.
  • Assisted in backlog refinement sessions with Product Owners, ensuring user stories were clear, prioritized, and aligned with sprint goals—resulting in a 20% increase in story completion rate.
  • Identified and escalated team blockers early, helping resolve issues faster and reducing unplanned sprint interruptions by 30%.
  • Introduced team retrospectives action tracking, helping the team continuously improve and implement 5+ process enhancements within 3 months.

Education

Associate Degree -

Christian college
Thiruvananthapuram, Kerala

Bachelors - Electronic data processing and computer application

University of Kerala

Skills

  • Leadership & Coaching: Proven ability to lead and mentor teams, programs, and organizations through Agile transformations, coaching at all levels – from development teams to executives
  • Change Management: Strong background in guiding organizations through cultural and behavioral changes, adopting Agile practices and frameworks, including Scrum, Kanban, & SAFe
  • Facilitation & Communication: Expertise in stakeholder management, conflict resolution, and executive reporting, ensuring alignment between business and IT teams
  • Industry Experience: Extensive experience leading Agile transformations in large enterprises and Fortune 500 companies
  • Technical Background: Proficient with DevOps practices, CI/CD pipelines, and Agile tooling, including JIRA
  • Data-Driven Approach: Skilled in leveraging Agile metrics and KPIs to track team performance and drive continuous improvement
  • Process Design & Implementation: Expertise in designing and executing Agile frameworks

Accomplishments

  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Documented and resolved [Issue] which led to [Results].
  • Supervised team of 15 staff members.
  • Achieved [Result] through effectively helping with [Task].

Certification

  • Certified Scrum Master (CSM): Certified on 2021-04-18 | Active through 2026-04-18
  • Certified Product Owner (CSPO): Certified on 2023-01-23 | Active through 2026-01-23
  • SAFe 6 Agilist: Certified on 2023-06-24 | Active through 2026-10-08
  • Six Sigma: Green belt | Issued by Project management Institute (PMI)
  • Agile community of Practice (ACOP)

Languages

English

Timeline

Product Manager

Mercedes Benz Financials
05.2024 - 04.2025

Enterprise Agile Coach

Mercedes Benz Financials
11.2023 - 04.2024

Agile Delivery Lead

United Wholesale Mortgage
03.2023 - 10.2023

Product Owner

Ally Financials
12.2020 - 02.2023

Product Owner

Blue Cross Blue Shield of Michigan
10.2016 - 11.2020

Junior Scrum Master

Johnson & Johnson
10.2015 - 09.2016

Bachelors - Electronic data processing and computer application

University of Kerala

Associate Degree -

Christian college

Similar Profiles

CREATE PROFILE
Greesha Babu Sathi