Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Greg Clousing

Austin

Summary

Seeking a Field Service Position which allows for continued growth. My desire is to use the accumulative knowledge & experience to provide the company with excellent internal & external customer service & in turn strengthen my own professional & personal development.

Experienced with diagnostics, repair, and maintenance of technical equipment. Utilizes analytical skills to identify and resolve issues quickly and efficiently. Track record of strong communication and client management, ensuring high levels of customer satisfaction.

Professional technical expert with robust background in field service engineering. Known for resolving technical issues efficiently and maintaining strong client relationships. Emphasizes team collaboration and reliability, flexible in meeting dynamic operational needs. Proficient in diagnostic tools, client communication, and time management.

Overview

39
39
years of professional experience

Work History

Field Service Engineer

IonPath
11.2021 - 02.2025
  • Company Overview: The Multiplexed Ion Beam Imaging (MIBI) technology enables scientists to perform high-definition spatial proteomics giving them new insights on diseases to enhance pharmaceuticals and treatments
  • Service and installation of the MIBI Scope instrument
  • The Multiplexed Ion Beam Imaging (MIBI) technology enables scientists to perform high-definition spatial proteomics giving them new insights on diseases to enhance pharmaceuticals and treatments

Supervisor

Thermo Fisher Scientific (Unity Lab Services)
09.2018 - 10.2021
  • Lead a team of 11 FSEs, a Depot Mechanic, and a Delivery person to serve the San Francisco Bay Area Pharmaceutical, Universities, Bio industries, etc..
  • In many of their laboratory service needs

Technical Lead

Thermo Fisher Scientific (Unity Lab Services)
12.2013 - 08.2018
  • Duties include services which include preventative maintenances, installations, & repairs on laboratory equipment while promoting the sales, service contracts for lab equipment including centrifuges, incubators, shakers, & ovens
  • Most recently I have been specialized on supporting MIB products, Automation (Cytomat – Automated incubators), & remote monitoring systems (Smart Vue & Insight)
  • Have knowledge of 20+ different products, instrument models or systems including high throughput lab automation systems
  • To perform my duties, I use the tools, resources, & trainings used during my earlier role as a Senior Field Service Engineer/Team Lead

Technical Lead

Thermo Fisher Scientific (Unity Lab Services)
03.2009 - 12.2013
  • In addition to my duties of servicing laboratory equipment my role also includes supervising a team of 19 service engineer & 3 in-house depot personnel; drive & aid team members to achieve desired metrics goals; write & discus performance reviews with team members
  • Promote service contracts & diverse service offerings; generate revenue streams, meet with customers regularly to resolve service issues or concerns; closely work with sales teams; coordinate activities, PTO, & trainings of personnel

Senior Field Service Engineer/Team Lead

Thermo Fisher Scientific
07.2005 - 03.2009
  • Duties include preventative maintenances, installation & repairs on laboratory equipment while promoting the sales of service contracts & lab equipment; specifically for incubators, automated equipment & centrifuges
  • Have knowledge of 20+ different products, instrument models or systems including high throughput lab automation systems
  • To perform my duties, I use my knowledge of electronics: board & component level troubleshooting, refrigeration, & keep a precise trunk stock inventory for timely repairs
  • Strong communication skills are utilized & the knowledge of products is required to support the customer specific needs & to keep them informed with product updates, functionality, preventative maintenance, service contracts & accessory sales

Senior Field Service Engineer

JEOL USA, Incorporated
06.1997 - 07.2005
  • Duties involved routine maintenance, repairs, & installations of transmission electron microscopes (TEM)
  • Skills needed to maintain the equipment involved component level troubleshooting, a strong understanding of electron optics, & an ability to maintain & troubleshoot an ultra-high vacuum system
  • In addition to servicing the equipment I would also service, maintain, & install supporting equipment & OEM imaging products
  • After installation of equipment, I would provide operational & basic instrument maintenance training for customers, keeping in mind their specific use(s) & needs

Electronic Technician

Compression Labs Incorporated
09.1996 - 06.1997
  • Duties included servicing video conferencing equipment that returned from field operations
  • Implementing needed upgrades (software/hardware), perform system level troubleshooting, & assist in final assembly & repairing of added OEM products

Assembler & Tester (Temporary)

Silicon Graphics Incorporated
09.1995 - 08.1996
  • Duties included individual board testing performed before system integration, final test & inspection of computer systems before shipment to customer

Various work experience while attending school

04.1990 - 08.1995
  • Bartending & Warehouse - Shipping/Receiving & product

Electronic test technician (Temporary)

Tustin Electronics Incorporated
12.1989 - 03.1990
  • Duties were to test & repair circuit boards for aeronautical test equipment

Work-study with emphasis in electronics

Woodward Governor Company
06.1986 - 06.1989
  • Jobs were specific to training & familiarity with company environment & operations while enhancing my electronics studies
  • Quarterly, I transitioned to various departments learning diverse company operations
  • My experience involved electronic assembly & calibration, PCB fabrication, sheet metal fabrication, electrical & mechanical plating, stockroom inventory & electronic & mechanical material inspection

Education

Bachelor of Science - Business Management

University of Phoenix
San Jose, California
08.2010

Associate Degree - Applied Science: Electronics & Computer technology

Heald Institute of Technology
San Jose, California
04.1996

Associate Degree - Applied Science: Electronics Technology

Aims Community College
Greeley, Colorado
05.1989

Certificate of completion - electronics courses

Irl C. Martin Academy of Industrial Sciences
Fort Collins, Colorado
06.1988

Skills

  • Remote support
  • Troubleshooting and repair
  • On-site support
  • Equipment installation
  • Service documentation
  • System diagnostics
  • Customer service management
  • Performance testing
  • Preventive Maintenance
  • Instrumentation calibration

Certification

Universal Refrigeration Certification (EPA Section 608)

Timeline

Field Service Engineer

IonPath
11.2021 - 02.2025

Supervisor

Thermo Fisher Scientific (Unity Lab Services)
09.2018 - 10.2021

Technical Lead

Thermo Fisher Scientific (Unity Lab Services)
12.2013 - 08.2018

Technical Lead

Thermo Fisher Scientific (Unity Lab Services)
03.2009 - 12.2013

Senior Field Service Engineer/Team Lead

Thermo Fisher Scientific
07.2005 - 03.2009

Senior Field Service Engineer

JEOL USA, Incorporated
06.1997 - 07.2005

Electronic Technician

Compression Labs Incorporated
09.1996 - 06.1997

Assembler & Tester (Temporary)

Silicon Graphics Incorporated
09.1995 - 08.1996

Various work experience while attending school

04.1990 - 08.1995

Electronic test technician (Temporary)

Tustin Electronics Incorporated
12.1989 - 03.1990

Work-study with emphasis in electronics

Woodward Governor Company
06.1986 - 06.1989

Associate Degree - Applied Science: Electronics & Computer technology

Heald Institute of Technology

Associate Degree - Applied Science: Electronics Technology

Aims Community College

Certificate of completion - electronics courses

Irl C. Martin Academy of Industrial Sciences

Bachelor of Science - Business Management

University of Phoenix

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Greg Clousing