Greg Collins
New Port Richey,US
Summary
Decorated military service member continuing transition to Highly motivated to leverage 20 years of experience and achievements in operations and personnel management. Expertise in improving efficiency, resolving problems and providing exceptional leadership and extensive roles within customer service and training.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Senior Auto Adjuster (ATF)
USAA
Tampa FL
11.2022 - Current
- Evaluated vehicle damage assessments to determine appropriate repairs and coverage under policies.
- Collaborated with repair facilities to ensure compliance with quality standards and timelines.
- Provided expert guidance on claims processes, enhancing customer satisfaction through effective communication.
- Mentored junior adjusters in best practices for claim evaluations and customer interactions.
- Executed property and auto claims support as a member of USAA's catastrophe response team.
Employee Training Coordinator
Ion Labs
Largo, FL
06.2021 - 09.2022
- Established and provided appropriate instructional materials and training outline for management-level implementation.
- Prepared custom training course materials and presentations for corporate training.
- Documented and maintained training records and database of related curriculum materials.
- Improved performance at organizational, departmental and individual levels through continuous training program improvements and timely delivery.
- Expertly delivered yearly Good Manufacturing Practice and Good Documentation Practices and Standard Operating Procedure training to over 400 personnel.
- Expertly developed and delivered a 40 hour leadership development course provided to midlevel employees.
Department Head / Training Manager
US Navy
San Diego, CA
07.1995 - 04.2015
- Managed daily operations of 271 courses and 450 senior staff personnel, with an annual student throughput of 4k per year.
- Identified training deficiencies developing 20 technical courses addressing training shortfalls.
- Coordinated with personnel at all levels of the organization.
- Managed the preparation, planning, and scheduling of assigned technical courses approving assignments of 130 personnel and 6 civilian personnel.
- Managed $3M of assets, materials, and equipment with zero loss.
Auto Claims Adjuster
USAA
Brandon, FL
08.2019 - 01.2020
- Evaluated extent of damage and documented findings.
- Reviews and adjusts auto claims by claim processing State Specific guidelines.
- Negotiate settlements with customers and lienholders, payout total loss settlements, and obtain necessary documents to process titles for branding and have salvage vehicles sold.
- Maintain quality standards by reviewing claims while working off project list.
- Verified liability extent with reviews of police reports, medical treatment histories and other records.
Food and Beverage Expert
Target
Trinity, FL
09.2020 - 06.2021
- Deliver an exceptional guest experience, providing a fresh and full shopping experience during all hours of operations, prioritizing the guest’s needs over task.
- Uphold and maintain the execution of the Food and Beverage Standards.
- Understand how operational procedures impact shortage and profitability.
- Execute food and beverage processes including food deliveries, replenishment, pulls, stocking, zoning, in stocks routines, data accuracy, culling, rotation, QMOS and back stock.
- Execute fast-mover inventory by proactively adding and removing items as seasonality, ad, transitions and demand require.
- Use sampling and suggestive selling to promote products and increase sales.
- Partner with vendors to proactively set and maintain vendor planograms, transitions and backroom space.
- Ensure accurate in-stocks by placing store-initiated orders with vendors according to best practices (where applicable).
- Execute all federal, state and local adult beverage laws as they apply to your business and protect your store’s liquor license (if applicable).
- Provide service and a shopping experience that meets the needs of the guest.
- Demonstrate a culture of ethical conduct, safety, and compliance.
- All other duties based on business needs.
Claims Adjuster
Protect My Car
St. Petersburg, FL
05.2020 - 09.2020
- Accurately adjudicate mechanical failure claims, as pertaining to policy guidelines.
- Coordinate with customers, inspectors, and repair facilities and explain coverage of Vehicle Service Contracts.
- Communicate with repair shops and customers on what was reported, what was found, and what the costs will be for repair.
- Act as the liaison between customer, shops, parts vendors, car rental services, and inspection companies.
- Check for open recalls and tech bulletins.
Program Coordinator
Pasco County BCC / Senior Services
New Port Richey, FL
12.2015 - 07.2019
- Conducted specialized clerical work, involving moderately complex work methods.
- Wrote professional business correspondence.
- Reviewed files to check for complete and accurate information.
- Maintained over 1k client files with zero discrepancies noted during three yearly federal audits.
- Displayed exceptional customer services skills in fielding 200 calls a day, resulted in receiving Senior Services STAR PERFORMER award within the first two months onboard.
- Also selected as Pasco County’s Employee of the Year for 2016.
- Oversight of Six Senior Centers serving over 500 clients a day.
- Conducted client interviews, assessments, prioritizes and enroll eligible participant for services.
- Wrote grants worth over 40K dollars in support of program funding.
- Maintained Social Media presence and updates to on-line content.
- Preformed filed site inspections, addressing both Federal, State and Local requirements.
Deli Associate
Winn Dixie
Hudson, FL
09.2015 - 12.2015
- Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
- Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Monorail Driver / Platform Operator
The Walt Disney Company
Lake Buena Vista, FL
03.2015 - 09.2015
- Expertly Piloted Monorail Train and Platform safety of 150,000 guest daily with zero safety issues.
- Displayed critical thinking and conflict resolution skills daily.
- Recognized for efforts in providing exceptional guest service.
Education
Bachelor of Science - Business Administration
Rasmussen College
New Port Richey, FL09-2019
Associate of Science - Business Administration
Rasmussen College
New Port Richey, FL07-2017
Skills
- Team Leadership
- Technical Writing
- Data Analysis
- Quality Management
- Training Development
- Customer Service
- Operations Management
- Problem Solving
- Documentation
- Process Improvement
- Vendor Management
Certification
- Master Training Specialist - Professional Certification
- Food Service Manager - Professional Certification
- Microsoft Office - Professional Certification
- Customer Service - Professional Certification
AWARDS AND RECOGNITION
2016 Pasco County Employee of the Year, Master Training Specialist, Senior Services STAR PERFORMER award
Timeline
Senior Auto Adjuster (ATF)
USAA
11.2022 - Current
Employee Training Coordinator
Ion Labs
06.2021 - 09.2022
Food and Beverage Expert
Target
09.2020 - 06.2021
Claims Adjuster
Protect My Car
05.2020 - 09.2020
Auto Claims Adjuster
USAA
08.2019 - 01.2020
Program Coordinator
Pasco County BCC / Senior Services
12.2015 - 07.2019
Deli Associate
Winn Dixie
09.2015 - 12.2015
Monorail Driver / Platform Operator
The Walt Disney Company
03.2015 - 09.2015
Department Head / Training Manager
US Navy
07.1995 - 04.2015
Bachelor of Science - Business Administration
Rasmussen College
Associate of Science - Business Administration
Rasmussen College