GARY PONZO
New Port Richey
Summary
Dynamic Sales Operations leader recognized for implementing initiatives that significantly improved process efficiency and compliance across the organization. Achievements include developing KPI frameworks that boosted operational visibility and accountability. Proven track record in enhancing cross-functional collaboration and driving team performance toward strategic objectives.
Overview
18
18
years of professional experience
Work History
Senior Manager, Sales Operations & Enablement
Verizon Connect
05.2022 - Current
- Led enterprise-wide operational and enablement initiatives focused on improving organizational efficiency, compliance, and performance accountability.
- Developed and implemented standardized processes, KPI tracking systems, and reporting frameworks that improved operational visibility and execution.
- Managed cross-functional communication and process documentation, enhancing compliance with operational standards and company policies.
- Partnered with leadership, HR, sales, and product teams to support policy alignment, onboarding consistency, and strategic workforce initiatives.
- Coached and developed high-performing teams, fostering collaboration and accountability to cultivate an inclusive workplace culture.
Senior Analyst, Sales Operations & Enablement
Verizon Connect
12.2019 - 05.2022
- Served as strategic operations partner to leadership teams, enhancing productivity, reporting accuracy, and operational consistency.
- Coordinated lead distribution, account alignment, and operational reporting to ensure equitable resource allocation and adherence to policies.
- Conducted detailed data analysis to identify process gaps, compliance risks, and workflow inefficiencies while implementing corrective solutions.
- Developed process documentation and standardized operating procedures to strengthen accountability and organizational effectiveness.
- Supported diversity, equity, and inclusion initiatives aligned with corporate hiring and workplace standards.
Market Manager
Badcock Home Furniture & More
04.2008 - 07.2014
- Achieved sustained sales growth and profitability through strategic leadership, employee development, and process management.
- Managed operations for 25 corporate retail locations, ensuring performance, operational consistency, and high customer service standards.
- Recruited, trained, and mentored employees, upholding company policies and performance standards to enhance operational effectiveness.
- Recognized with multiple leadership awards, including President’s Club and Market of the Year honors.
Education
Bachelor of Science - Digital Forensics
Strayer University
Tampa, FL01-2020
Bachelor of Science - Law Enforcement & Corrections
Pasco-Hernando State College
Dade City, FL01-2003
Skills
- Sales strategy
- Sales process optimization
- Sales forecasting
- Sales training development
- Performance analytics
- KPI tracking
- Process improvement
- Process optimization
- CRM and reporting tools
- Team leadership
- Communication skills
Languages
English
Professional
Timeline
Senior Manager, Sales Operations & Enablement
Verizon Connect
05.2022 - Current
Senior Analyst, Sales Operations & Enablement
Verizon Connect
12.2019 - 05.2022
Market Manager
Badcock Home Furniture & More
04.2008 - 07.2014
Bachelor of Science - Digital Forensics
Strayer University
Bachelor of Science - Law Enforcement & Corrections
Pasco-Hernando State College