Greg Feldkamp
Terre Haute,IN
Summary
Accomplished Operations Manager with a proven track record at FedEx Freight, enhancing operational efficiency and customer satisfaction. Expert in staff management and workflow optimization, excel in problem-solving and team leadership. Achieved significant improvements in performance outcomes and inventory management, demonstrating a strong ability to drive results and foster employee accountability.
Overview
23
23
years of professional experience
Work History
Operations Manager
Fedex Freight
06.2014 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Shipping and Receiving Clerk
UniSeal
11.2011 - 06.2014
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Operations Manager
Sears
08.2001 - 11.2011
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
No Degree - Computer Science
University of Southern Indiana
Evansville, INSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
Timeline
Operations Manager
Fedex Freight
06.2014 - Current
Shipping and Receiving Clerk
UniSeal
11.2011 - 06.2014
Operations Manager
Sears
08.2001 - 11.2011
No Degree - Computer Science
University of Southern Indiana
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