Greg Gerdsen
West Valley,UT
Summary
Detail oriented technician with over 25 years of experience in multiple areas. Driven to consistently contribute value through my impeccable work ethic, leadership skills, dedication and proven track record of success in installing, maintaining and repairing a variety of different systems.
Overview
29
29
years of professional experience
Work History
Infrastructure Technician
USIC
10.2023 - Current
- Located underground utilities accurately by using advanced equipment and mapping techniques.
- Reduced damage incidents to underground infrastructure through meticulous attention to detail and thorough documentation.
- Conducted site visits for Rocky Mountain Power, Comcast, Lumen and Century Link to verify utility markings, addressing discrepancies promptly for uninterrupted project progress.
- Provided support during emergency situations requiring immediate locating services to prevent further damage or disruption.
Service Technician Supervisor
DC Power Solutions
01.2022 - 11.2023
- Effectively trained customer employees and managers on machine use and maintenance requirements and processes.
- Enhanced customer satisfaction by providing timely and effective solutions for a wide variety of technical issues.
- Resolved complex technical problems through careful analysis, innovative thinking, and collaboration with colleagues.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Trained on single and 3 Phase high voltage including 120v, 208v, 240v and 480v.
Broadband and Fiber Optic Technician
Century Link Corporation
02.2016 - 12.2021
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Reduced troubleshooting time with accurate identification and repair of fiber optic faults.
- Ensured optimal system operation by conducting regular inspections and preventive maintenance of fiber optic infrastructure.
- Improved customer satisfaction by promptly responding to service requests and providing high-quality technical support.
- Safely used hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
- Studied building schematics to determine location of wiring and equipment.
- Installed fiber optic cabling, wireless routers and telephone systems for data communications networks in a variety of different settings.
- Fostered sales and increased revenue by advertising products and service. Retained in sales by upgrading products and services.
Installation Technician Supervisor
Xfinity Contractor For Spectra Seven
12.2005 - 02.2016
- Trained and managed a team of 20 installation technicians.
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Streamlined workflow for faster job completion through effective communication with team members.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Used hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
Inventory Management Supervisor
Won- Door Corporation
01.1995 - 12.2005
- Enhanced inventory accuracy by implementing systematic organization and storage procedures.
- Reduced stock discrepancies with regular cycle counts and thorough audits of physical inventory.
- Streamlined warehouse operations for improved efficiency by optimizing layout and incorporating new technologies.
- Collaborated with purchasing department to ensure adequate stock levels, minimizing backorders and expediting shipments when necessary.
- Led and supervised inventory team, conducting training and setting appropriate schedules.
- Operated range of heavy equipment on regular basis with advanced skill.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Worked closely with engineers and assisted with designing and testing of custom products.
Education
TEL201 Advanced Fiber Optic Communication
APT College
Carlsbad, CA2018
Automated Office Specialist
Professional Career Training Institue
Houston, TX1994
Serrano High School
Phelan, CA1992
Skills
- Codes and standards compliance
- Electrical control systems installation
- Voltage and current meters
- Specialized testing equipment
- Advanced troubleshooting skills
- OSHA compliance and MSHA certification
- Self motivated
- Dependable and responsible team member
- Teamwork and collaboration
- Skilled with a wide variety of equipment and machinery
Timeline
Infrastructure Technician
USIC
10.2023 - Current
Service Technician Supervisor
DC Power Solutions
01.2022 - 11.2023
Broadband and Fiber Optic Technician
Century Link Corporation
02.2016 - 12.2021
Installation Technician Supervisor
Xfinity Contractor For Spectra Seven
12.2005 - 02.2016
Inventory Management Supervisor
Won- Door Corporation
01.1995 - 12.2005
TEL201 Advanced Fiber Optic Communication
APT College
Automated Office Specialist
Professional Career Training Institue
Serrano High School
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