Michael Corona
Metairie,LA
Summary
Dedicated technician with a robust background in installation coordination and technical support, known for effective communication and collaboration, ready to leverage expertise to improve IT infrastructure and exceed customer expectations.
Overview
35
35
years of professional experience
8
8
Certifications
Work History
Infrastructure Technician
New Orleans Ernest N. Morial Convention Center
New Orleans, Louisiana
02.2023 - Current
- Collaborate with event coordinators to ensure technical needs are met efficiently.
- Provide technical support to end users and troubleshoot network issues.
- Assist in troubleshooting hardware and software issues during events.
- Identify improvement opportunities within IT infrastructure to enhance performance.
- Maintain documentation for all systems in infrastructure environment to ensure clarity and accessibility.
- Collaborate with teams to integrate new applications into IT infrastructure, facilitating seamless deployment.
- Train new staff on equipment usage and safety protocols effectively.
Communications Technician
Boe-Tel Communications
Harahan, LA
11.1990 - 02.2023
- Installed and maintained communication systems for residential and commercial clients.
- Provided installation, service and maintenance for broadband internet and digital telephone service.
- Facilitated upgrades to existing communication infrastructure, enhancing system capabilities.
- Diagnosed technical issues, resolving them to maximize system performance and reliability.
- Troubleshot technical issues to provide timely solutions for customers.
- Investigated customer complaints regarding poor service quality or connection speeds.
- Collaborated with team members on large-scale installation projects.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Provided on-site support during installations to ensure compliance with safety standards.
- Supervised junior technicians during installation and repair activities.
- Trained junior technicians on equipment handling and troubleshooting techniques.
- Measured, cut, spliced and installed wires and cables.
- Laid out cabling plans and ran wire through buildings to desired locations.
- Installed network interface devices and rearranged inside wiring.
- Tested and troubleshot copper and fiber optic cables for connectivity issues.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Read and interpreted technical drawings, maps and blueprints prior to starting tasks.
- Disassembled equipment, inspected and tested wiring to locate and repair problems.
- Designed wiring plans for new buildings and built renovations for data and voice communications.
- Ensured compliance with federal, state, and local regulations regarding telecommunication systems.
- Oversaw project timelines and budgets for telecommunication installations and upgrades, ensuring projects met deadlines and financial targets.
- Documented all installation and repair work, maintaining accurate records for future reference.
- Collaborated with IT teams to integrate telecommunication systems with enterprise networks.
- Climbed poles and ladders to access and maintain telecommunication equipment.
- Tested circuits and components of malfunctioning telecommunication equipment to isolate sources of malfunction.
- Installed and repaired distribution racks and cables.
- Compiled test results into comprehensive reports for senior management review.
Education
High School Diploma -
East Jefferson High School
Metairie, LA05-1987
Skills
- Installation coordination
- Customer support
- Technical documentation
- Project management
- Problem solving
- Staff training
- Team collaboration
- Effective communication
- Time management
- IT documentation
- Structured cabling
- Patch management
- Wireless networking
- Company policy compliance
- IT collaboration
- Excellent communication
- Infrastructure planning
Certification
BICSI (certified technician)
Timeline
Infrastructure Technician
New Orleans Ernest N. Morial Convention Center
02.2023 - Current
Communications Technician
Boe-Tel Communications
11.1990 - 02.2023
High School Diploma -
East Jefferson High School