Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Gregory Gibbons

Pine Bush,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Help Desk Technician

Recap
Middletown, NY
09.2023 - Current
  • Conducted regular maintenance checks on equipment such as printers or scanners.
  • Maintained an inventory of parts for emergency repairs.
  • Ensured compliance with established standards, policies, and procedures.
  • Supported remote desktop connections for users requiring assistance offsite.
  • Created user accounts, maintained system documentation, tested and evaluated new technology.
  • Assisted customers with password resets, account unlocks, and security settings adjustments.
  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Provided end-user training when needed.

Residential Assistant

The Center for Discovery
Hurleyville, NY
09.2021 - Current
  • Providing direct personal care for individuals with various developmental disorders
  • Providing security, help, encouragement, and the programing necessary to each individual
  • Helping the residents drive to a significant point of independence.

Internet Support Specialist

Spectrum
Middletown, NY
08.2020 - 08.2021
  • Took care of 50+ customers a day helping with any internet issues they had
  • Memorized all of the company products and services to be able to help any of the customers problems or questions
  • With past experience as a tech, I helped coworkers understand some of the deeper technical knowledge that they had issues with
  • Multitasking is key when having to use your tools to talk to the customer to understand their issue while trying to fix their issue.

Production Specialist

Janus Displays
St. Petersburg, FL
10.2018 - 08.2020
  • Responsible for setting up, testing, packing, and shipping orders to customer standards
  • Test and run a QC on our hardware and software, repaired equipment if any issues arise
  • Troubleshoot and repair hardware and software
  • Soldering motherboards, installing server software, installing wireless cards
  • Use excel and access to document all information whether it be for hardware, software, shipping, or troubleshooting
  • Create shipping documents for the hardware shipping out.

Cable Technician

Spectrum
Middletown, NY
03.2015 - 08.2018
  • Responsible for installing, maintaining, and repairing residential cable television and Internet services
  • Services feeder lines that provide cable access to several homes
  • Experience with dropping lines to allow access to a single home
  • Able to work alone, or in groups
  • Every day cable technicians run into problems they haven't seen before and uses a great amount of problem solving to fix these problems.

Camp Counselor

Ring Homestead Camp
Middletown, NY
03.2011 - 01.2015
  • Running various courses with 5-10 people, either paintball or rope course
  • Counselors ref the games showing our group the safety instructions and precautions to keep everyone safe
  • Being a ropes course instructor, we tie the harnesses to ensure safety for everyone that is climbing
  • We connect everyone and make sure they do not fall or get hurt going up or down
  • Being a camp counselor, we are responsible for the safety of everyone in our group
  • We are leaders to show them the grounds
  • We also lead a team working environment to help others work together as a group.

Inventory Specialist

RGIS Inventory Specialists
Newburgh, NY
06.2014 - 07.2014
  • Responsibilities include compiling and maintaining records of the value, type and quantity of a company's supplies
  • With RGIS all workers set for the store take a section on by themselves and as a team complete the entire store together and if needed assist those that need help.

Warehouse Associate

Pep Boy Auto
Chester, NY
06.2014 - 07.2014
  • Responsibilities were to move products from shipping trucks to warehouse shelves, and from warehouse shelves to the store
  • Made sure that the production areas are fully stocked and have the products they need to fulfill and track the orders
  • Worked on my feet for long shifts
  • Able to lift over 60 pounds of stock
  • Experience with jacks and forklifts to move material
  • Experience with headsets and hand signals to communicate with workers to avoid accidents.

Customer Service Associate

Sam's Club
Middletown, NY
03.2013 - 02.2014
  • Main responsibility is to assist members that are in need of help
  • Also gather carts outside and assist coworkers inside who need assistance
  • Work in a team working environment where workers help each other lift products and other tasks that need teamwork
  • Attended members needs when stationed inside
  • Including grabbing items throughout the store for them
  • Customer service attendant gives Warehouse experience by using pallet jacks and forklifts on an average workday
  • Worked in the tire department during my time there, learning how to install tires, spin balancing and appropriately finding the right tire size.

Sales Associate

Toys 'R' Us
Middletown, NY
10.2012 - 12.2012
  • One responsibility I had was customer service
  • Doing customer service, I assisted the customers in whatever they needed help with
  • Some of the services include returns, questions about products, and completing their transactions
  • A second responsibility I had was working in electronics
  • Same as customer service I assisted customers using my knowledge of electronics to satisfy their needs
  • Another responsibility I had was zoning
  • Zoning included, making the shelves neat in all the aisles
  • Pulling the products up so the store stays in good shape for the customers and also taking re-shop carts and returning all misplaced or unwanted items back to their original places.

Plumbing Apprentice

Val Bruni Plumbing & Heating
Middletown, NY
10.2012 - 12.2012
  • Responsibilities as a plumber include Maintaining, repairing and installing plumbing and related fixtures and components
  • Following the master plumbers' instructions to get the job done
  • Checks safety equipment and replaces components such as washers, gaskets, and filters

Education

High School Diploma -

Pine Bush High School
Pine Bush, NY
06.2012

Skills

  • Troubleshooting Abilities
  • Electrical Assembly
  • Warehouse Experience
  • Application Installations
  • Customer Service Support
  • Technical Troubleshooting
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Hardware and Software Repair
  • Teamwork and Collaboration
  • Cable Arrangements
  • Device Configuration
  • System Repairs
  • Installing Equipment
  • Critical Thinking

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Help Desk Technician

Recap
09.2023 - Current

Residential Assistant

The Center for Discovery
09.2021 - Current

Internet Support Specialist

Spectrum
08.2020 - 08.2021

Production Specialist

Janus Displays
10.2018 - 08.2020

Cable Technician

Spectrum
03.2015 - 08.2018

Inventory Specialist

RGIS Inventory Specialists
06.2014 - 07.2014

Warehouse Associate

Pep Boy Auto
06.2014 - 07.2014

Customer Service Associate

Sam's Club
03.2013 - 02.2014

Sales Associate

Toys 'R' Us
10.2012 - 12.2012

Plumbing Apprentice

Val Bruni Plumbing & Heating
10.2012 - 12.2012

Camp Counselor

Ring Homestead Camp
03.2011 - 01.2015

High School Diploma -

Pine Bush High School

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