Greg Grafeman
Bonita Springs,FL
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in daily operations. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
22
22
years of professional experience
Work History
Director of Operations Support
Greyhound Lines, Inc
08.2016 - 10.2023
- Managed Independent Contractors 600 plus locations
- Director of Greyhound Food Service 38 Locations
- Managed all relocations of Major Terminals
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
National Manager Greyhound Package Express
Greyhound Lines
09.2001 - 08.2016
- Managed Greyhound Package Express
- Greyhound's small package delivery business
- Managed 6 Regional Managers and 6 Regional Sales Managers
- Managed a team of 50+ employees, providing leadership and direction to achieve company goals.
- Developed strong relationships with key clients, resulting in increased customer satisfaction and repeat business.
- Trained and mentored junior staff members, fostering professional development and enhancing overall team performance.
Education
Associate - Business
University of Missouri St Louis
05.1982
High school or equivalent - General Studies
Riverview Gardens High School
Riverview, MO06.1979
Skills
- Experience managing P&L statements - 10 years
- PowerPoint
- Excel
- Process Improvements
- Leadership Training
- Operations Oversight
- Strategic Planning
Accomplishments
- Achieved multiple terminal relocations by completing location sourcing with accuracy and efficiency.
- Supervised team of 200 plus staff members.
Timeline
Director of Operations Support
Greyhound Lines, Inc
08.2016 - 10.2023
National Manager Greyhound Package Express
Greyhound Lines
09.2001 - 08.2016
Associate - Business
University of Missouri St Louis
High school or equivalent - General Studies
Riverview Gardens High School
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