Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Greg Grove

Georgetown,TX

Summary

Results-driven Fixed Operations Director with a 30 year track record in optimizing service department efficiency, increasing revenue and ensuring customer satisfaction. Expertise in team leadership, process improvement strategic planning and a thorough understanding of how a top performing service department must operate in today's dealer environment. Proficient in business growth and development, margin analysis, operational standards and best practices, as well as a focused approach to a clean and solid operational outline. An influential leader with a passion for fostering high performing, CSI driven teams that focus on an exceptional service experience and customer retention.

Overview

20
20
years of professional experience
1
1
Certification

Work History

SERVICE DIRECTOR

RAIRDON Of KIRKLAND CDJR
08.2023 - Current
  • Service Director for the Rairdon Auto Group, and their flagship CDJR store.
  • Tasked with a reconstruct. Sales are off $100k, CSI has been missed 13 months in a row and retention is in decline.

SERVICE DIRECTOR

MAXWELL CJDR, FIAT / ALFA, And PREOWNED RECON CTR
01.2022 - 07.2023
  • Service Director for the Maxwell Auto Groups family of dealerships. Responsible for the financial management, and the day to day operations of 3 roof tops within the auto group. Proficient at departmental restructuring, P&L, forecasting and reporting, pricing structures, pay plans and performance team building centered around CSI and department best practices. A proven parts and labor sales process aimed at HPRO and GP.
  • 61 employees and 7 managers
  • Created the all new Maxwell Express Lube Center
  • 6 time monthly award winner for most profitable department.
  • 1st year annual YOY performance award


SERVICE MANAGER

DON HEWLETT CHEVROLET / BUICK
07.2013 - 01.2022
  • Service Manager for the largest Chevrolet/Buick Dealer in central Texas and the Xpress Lube service center. Responsible for all day to day Fixed Operation management functions and all financials including 73+ employees and 6 managers.
  • Developed the Xpress Oil Change Plus business model into what is now the #1 Express Lube service center in Georgetown, TX. boasting 2000+ cars a month @ $4 mill annually.
  • 8 time YOY annual overall percentage of growth of 8.8% / Average annual Xpress growth of 19.2%

Note - 8 time 20 Group winner for best profit idea / Annual forecast meeting lead

SERVICE MANAGER

LARSON AUTO GROUP - VW / PORSCHE / NISSAN
02.2010 - 03.2013
  • Service Manager for VW of Tacoma from 2/2010 to 10/2011. Transferred with new management opportunity to manage both Porsche and Nissan stores.
  • Won Top 10 most Improved VW Service Center, Western Region

DRIVE MANAGER / LEAD SERVICE ADVISOR

PENSKE - BMW OF NORTH SCOTTSDALE
02.2004 - 11.2009
  • Drive Manager and Lead Advisor for Penske's flagship auto campus and BMW of North Scottsdale.
  • Best CSI award winner 4 years in a row with 98.6 or better annual CSI
  • Led one of the top performing teams on campus including 6 techs

Education

Associate of Arts - Business Management

Florida Institute of Technology-Melbourne
Melbourne, FL

Skills

  • Service Performance Management
  • Advisor Training, Development and Evaluations
  • Internal Warranty and Schedule Audits
  • Expense Reduction Strategies
  • Financial Management
  • Trends and Forecasting
  • Performance Driven Policies and Procedures
  • Outgoing and Energetic
  • Reliable and Responsible
  • Goal-Driven
  • Proven CSI Processes Aimed at Top CSI Marks

Certification

  • General Motors - M5 Financial Management Training
  • VW of North America - Master Management Training
  • Nissan / Infiniti - Complete Management Training Program
  • Porsche / Audi / VW - Leadership Training
  • Honda / Acura Corp of NA - Automotive Management Training
  • Stellantis - Management Certified

Timeline

SERVICE DIRECTOR

RAIRDON Of KIRKLAND CDJR
08.2023 - Current

SERVICE DIRECTOR

MAXWELL CJDR, FIAT / ALFA, And PREOWNED RECON CTR
01.2022 - 07.2023

SERVICE MANAGER

DON HEWLETT CHEVROLET / BUICK
07.2013 - 01.2022

SERVICE MANAGER

LARSON AUTO GROUP - VW / PORSCHE / NISSAN
02.2010 - 03.2013

DRIVE MANAGER / LEAD SERVICE ADVISOR

PENSKE - BMW OF NORTH SCOTTSDALE
02.2004 - 11.2009

Associate of Arts - Business Management

Florida Institute of Technology-Melbourne
Greg Grove