Results-driven Fixed Operations Director with a 30 year track record in optimizing service department efficiency, increasing revenue and ensuring customer satisfaction. Expertise in team leadership, process improvement strategic planning and a thorough understanding of how a top performing service department must operate in today's dealer environment. Proficient in business growth and development, margin analysis, operational standards and best practices, as well as a focused approach to a clean and solid operational outline. An influential leader with a passion for fostering high performing, CSI driven teams that focus on an exceptional service experience and customer retention.
Note - 8 time 20 Group winner for best profit idea / Annual forecast meeting lead