Josita DeJesus-Toro
Harrisburg,PA
Summary
Dynamic Service Business Development Manager with a strong record at Ciocca Automotive, recognized for driving service volume growth and exceeding business targets. Proficient in developing impactful promotional campaigns and providing effective mentorship, showcasing exceptional leadership and client support skills. Achieved remarkable business expansion through strategic planning and the establishment of ambitious performance goals.
Overview
7
7
years of professional experience
Work History
Service Business Development Manager
Ciocca Automotive
Harrisburg, USA
10.2020 - Current
- Company Overview: Ciocca Honda, Harrisburg, PA
- Enhanced service volume through skilled support to both new and inactive customers.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
- Directed and coordinated products, services and sales activities.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Supported sales team members to drive growth and development.
- Provided training to service staff on effective communication techniques when dealing with clients.
- Coached, developed and motivated team to achieve revenue goals.
Service Porter
Faulkner Dealerships
Harrisburg, USA
07.2019 - 03.2020
- Company Overview: Faulkner Honda, Harrisburg, PA.
- Directed customers upon entering for service.
- Assisted technicians with test drives after repairs.
- Maintained customer area inventory, and maintained refreshments.
- Assisted express advisors with customer checkout when needed.
Receptionist
State Farm
Harrisburg, USA
07.2017 - 05.2019
- Company Overview: Brenda L. Wagner Agency, Harrisburg, PA.
- Maintained customer files, and called on delinquent accounts.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Scheduled and confirmed appointments and meetings for management team.
- Basic office duties included filing, faxing, and coordinating office staff meetings.
- Maintained the agency expense spreadsheet.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Coordinated pick-up and delivery of express mail services.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Education
Diploma -
Bishop McDevitt High School
Harrisburg, PA05.1999
Skills
- Promotional Campaign Development
- Targeted Sales Prospecting
- Mentoring and coaching
- Process improvement
- Team collaboration
- Service Performance Management
- Performance Target Setting
- Conflict Resolution
- Business development and planning
- Proficient in Microsoft
- Client Support
- Time management
- Verbal and written communication
- Team leadership
References
References available upon request.
Timeline
Service Business Development Manager
Ciocca Automotive
10.2020 - Current
Service Porter
Faulkner Dealerships
07.2019 - 03.2020
Receptionist
State Farm
07.2017 - 05.2019
Diploma -
Bishop McDevitt High School
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