Greg Haan
Sr service support technician
Tomball,TX
Summary
Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
26
26
years of professional experience
7
7
Certifications
Work History
Sr Service Support Specialist
United Service Technologies
11.1998 - Current
- Streamlined support processes for increased efficiency and faster response times.
- Maintained up-to-date knowledge of industry trends and best practices, ensuring optimal support for clients.
- Monitored daily operations to ensure compliance with company standards and guidelines for efficient service delivery.
- Reduced backlog of support tickets through diligent follow-up and effective issue resolution.
- Developed comprehensive training materials for new hires, fostering a strong understanding of company policies and procedures.
- Participated in continuous improvement initiatives aimed at refining internal processes for better overall service delivery.
- Improved customer satisfaction by promptly addressing service requests and troubleshooting technical issues.
- Boosted team morale through regular recognition of individual achievements, contributing to a positive work environment.
- Implemented proactive support strategies to minimize customer downtime due to technical issues.
- Facilitated smooth software transitions by guiding clients through installation processes and offering ongoing technical support postimplementation.
- Managed high-priority cases, ensuring timely resolution and exceptional customer experience.
- Served as a key liaison between customers and internal teams, facilitating clear communication for successful problemsolving.
- Mentored junior Service Support Specialists in proper troubleshooting techniques, enabling them to provide effective solutions independently over time.
Education
11 Grade - Sports And Fitness Administration
Jordan
Long Beach, CA06.1980
Skills
Technical support
Certification
- Area of certification, Company Name - Timeframe
Timeline
Sr Service Support Specialist
United Service Technologies
11.1998 - Current
11 Grade - Sports And Fitness Administration
Jordan
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