Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AdministrativeAssistant

Greg Hiatt

Rockaway Beach,OR

Summary

Results-driven Salesforce Administrator with a strong background at Western Governors University, recognized for exceptional problem-solving abilities and attention to detail. Experience in Java and Apex Programming. Demonstrated success in enhancing software quality and operational efficiency while guiding teams toward collaborative achievements. Committed to continuous improvement and professional growth within the technology sector.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sr Software Engineer

Western Governors University
Salt Lake City, UT
07.2022 - Current
  • Engaged in technical, architectural, and solutioning discussions with Ed Tech and business partners to enhance project outcomes.
  • Analyzed and identified root causes of major incidents.
  • Developed custom solutions to solve complex problems and improve software efficiency.
  • Developed and maintained scalable software applications.
  • Coordinated testing and validation procedures through software development lifecycle.

Software Engineer II

Western Governors University
08.2019 - 07.2022
  • Performed advanced Admin and Developer responsibilities in Salesforce.
  • Appointed to Tech Lead, incorporating training duties into development work.
  • Conducted extensive training sessions for team members.
  • Guided colleagues through troubleshooting and technical challenges.
  • Handled deployments to transition changes from sandboxes to production.
  • Resolved issues quickly during significant incidents and problem records.

Quality Assurance Engineer II

Western Governors University
06.2017 - 08.2019
  • Possess comprehensive expertise in Salesforce administration and development processes.
  • Leveraged Jira expertise to drive improvements in quality assurance methodologies.
  • Utilized Java and Postman to enhance testing capabilities.
  • Engineered test automation with Selenium WebDriver, enhancing efficiency.
  • Developed automation framework utilizing Page Object Model with Selenium Webdriver.
  • Executed complex SOQL and SQL queries to ensure integrity in release verification.

Quality Assurance Engineer

Western Governors University
07.2015 - 06.2017
  • Focused on managing responses with a specialized, versatile team.
  • Participated consistently in cross-team quality assurance efforts to manage workloads effectively.
  • Streamlined Salesforce quality assurance processes to ensure stable releases.

Education

Bachelors of Science - Software Development

Western Governors University
08-2019

Associates of Science - Computer Science and Information Systems

Salt Lake Community College
01.2017

Skills

  • Salesforce Administration
  • HTML Development
  • LucidChart
  • SQL Developer
  • Oracle
  • JavaScript
  • Sharepoint
  • Informatica
  • Java Programming
  • OnBase
  • Workbench
  • CSS
  • Selenium
  • Postman
  • Purecloud
  • FormStack
  • Linux
  • Jira
  • Office 365
  • FormAssembly
  • Service Now

Certification

  • ITIL Foundation Certification Training, 11/01/18
  • CIW User Interface Designer, 10/01/17
  • Comptia A+, 01/01/17
  • Comptia Project +, 05/01/18
  • CIW Advanced HTML5 & CSS3 Specialist, 09/01/17
  • TestOut.com Security Pro (Network Security), 12/01/16

Languages

Portuguese
Professional
English
Native/ Bilingual

Timeline

Sr Software Engineer

Western Governors University
07.2022 - Current

Software Engineer II

Western Governors University
08.2019 - 07.2022

Quality Assurance Engineer II

Western Governors University
06.2017 - 08.2019

Quality Assurance Engineer

Western Governors University
07.2015 - 06.2017

Bachelors of Science - Software Development

Western Governors University

Associates of Science - Computer Science and Information Systems

Salt Lake Community College

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Greg Hiatt