Summary
Overview
Work History
Education
Skills
Timeline
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Greg Lott

Amarillo,Tx

Summary

Dependable and detailed oriented team player with over 10 years of PBM experience. I am very adaptable to change as my previous company experienced exponential growth over the last few years. I have worked on implementing and managing both very small and very large clients and am comfortable with both.

Overview

16
16
years of professional experience

Work History

Eligibility Coordinator

Maxor Plus
01.2021 - 02.2024
  • Evaluate daily eligibility files from clients and ensure accurate data is being loaded into the adjudication system to prevent any member disruption at the pharmacy
  • Troubleshoot any issues that pertain primarily to pharmacy disruptions.

Customer Service Representative

Maxor Mail Order
06.2008 - 08.2011
  • Take member calls and provide accurate, satisfactory answers to their queries and concerns
  • Review member accounts, providing updates and information.

Operational Eligibility Analyst

Maxor Plus
02.2016 - 12.2023
  • Worked closely with Account managers and clients to find the best possible solutions to provide the company eligibility data
  • Worked closely with my team to come up with more efficient processes to better serve our clients
  • Performed periodical regression testing for new versions of our adjudication system and other company-specific programs.

Customer Service Team Leader

Maxor Mail Order
08.2011 - 07.2012
  • De-escalate situations involving dissatisfied members, offering assistance and support
  • Help train new employees in policies and procedures
  • Audited Customer Representative calls to improve quality and efficiency.

Education

Business Major

West Texas A&M
Canyon, TX

Skills

  • Training and development
  • Performance tracking
  • Strategic planning
  • Verbal and written communication
  • Team Leadership
  • Relationship Development
  • Policy Knowledge
  • Problem-solving abilities
  • Team collaboration

Timeline

Eligibility Coordinator

Maxor Plus
01.2021 - 02.2024

Operational Eligibility Analyst

Maxor Plus
02.2016 - 12.2023

Customer Service Team Leader

Maxor Mail Order
08.2011 - 07.2012

Customer Service Representative

Maxor Mail Order
06.2008 - 08.2011

Business Major

West Texas A&M

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Greg Lott