Viktorya Kalashyan

• Verified patient insurance coverage before appointments and procedures.
• Communicated with insurance companies to confirm coverage details.
• Provided patients with clear and accurate information about their insurance coverage.
• Maintained accurate records of insurance verifications and ensured HIPAA compliance.
• Tracked and followed up on pending PCP changes, ensuring timely resolution of insurance issues.
• Trained office staff on insurance verification procedures.

Achievements:

• Reduced claim denials by implementing a thorough verification process.
• Improved patient satisfaction, leading to fewer billing disputes.
• Streamlined eligibility verification, resulting in faster turnaround times and improved efficiency.
• Achieved cost savings by correcting errors in insurance verifications.

• Managed patient registration and check-in processes.
• Verified insurance details and processed co-payments.
• Scheduled patient appointments and coordinated referrals.
• Provided front-line customer service, addressing patient inquiries.