Viktorya Kalashyan
Panaroma City,CA
Summary
Dedicated and detail-oriented administrative professional with over six years of experience in patient registration, insurance verification, and appointment scheduling within the healthcare sector. Adept at managing front-office operations in a fast-paced environment, ensuring smooth patient flow and accurate record-keeping. Seeking to leverage my skills in a dynamic healthcare setting.
Overview
8
8
years of professional experience
Work History
Eligibility Coordinator
All Inclusive Community Health Center
2020.01 - 2023.02
- Verified patient insurance coverage before appointments and procedures.
- Communicated with insurance companies to confirm coverage details.
- Provided patients with clear and accurate information about their insurance coverage.
- Maintained accurate records of insurance verifications and ensured HIPAA compliance.
- Tracked and followed up on pending PCP changes, ensuring timely resolution of insurance issues.
- Trained office staff on insurance verification procedures.
Achievements:
- Reduced claim denials by implementing a thorough verification process.
- Improved patient satisfaction, leading to fewer billing disputes.
- Streamlined eligibility verification, resulting in faster turnaround times and improved efficiency.
- Achieved cost savings by correcting errors in insurance verifications.
Patient Registration and Administrative Assistant
Specialty Eye Care Medical Center
Glendale
2015.01 - 2020.02
- Managed patient registration and check-in processes.
- Verified insurance details and processed co-payments.
- Scheduled patient appointments and coordinated referrals.
- Provided front-line customer service, addressing patient inquiries.
Education
Bachelor of Science - Health Administration
California State University, Northridge
Northridge 2020-01
Skills
- Patient Registration & Check-In
- Insurance Verification
- Appointment Scheduling
- Co-Payment Processing
- Referral & Authorization Verification
- Call Triage
- Customer Service
- Medical Office Administration
- HIPAA Compliance & Documentation
- Process Improvement & Efficiency
- Training & Staff Support
Timeline
Eligibility Coordinator
All Inclusive Community Health Center
2020.01 - 2023.02
Patient Registration and Administrative Assistant
Specialty Eye Care Medical Center
2015.01 - 2020.02
Bachelor of Science - Health Administration
California State University, Northridge
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