Jennifer Ku Haas
UCSF School of Dentistry
San Pablo,California
9
years of professional experience
Highly organized and patient-focused Practice Coordinator with over 5 years of experience in medical and dental office administration, patient relations, and customer service. Proven ability to manage front office operations, coordinate patient scheduling, verify insurance benefits, process patient documentation, and resolve inquiries with professionalism and compassion. Known for excellent communication, attention to detail, and the ability to multitask in fast-paced healthcare environments while ensuring efficient office workflows and delivering an exceptional patient experience.
Work History
Practice Coordinator
2 Years 9 Months- Oversee front office operations for 60+ patients daily across two specialty clinics
- Schedule patient appointments, cleanings, and specialty visits using electronic health record systems.
- Verify insurance eligibility and benefits while ensuring accurate patient registration.
- Process referrals, authorizations, payments, and billing documentation.
- Managed over 50 patient phone calls daily, addressing scheduling, insurance, and billing inquiries.
- Maintain accurate patient records while ensuring HIPAA compliance.
- Collaborate with providers and clinical staff to improve workflow efficiency and patient satisfaction.
- Support patients throughout the check-in and check-out process, creating a welcoming and positive experience.
Externship
1 Month- Roomed patients and obtained chief complaints before provider examinations.
- Performed pre-testing, including visual acuity, intraocular pressure, autorefraction, and visual field testing.
- Assisted physicians with eye dilation procedures.
- Maintained stocked, sanitized examination rooms following infection control guidelines.
- Ensured accurate documentation while providing compassionate patient care.
Covid-19 Screener
3 Months- Conducted patient screenings and temperature checks following public health protocols.
- Verified patient identification and insurance information during check-in.
- Educated patients on safety procedures and enforced infection prevention guidelines.
- Maintained a clean, safe, and welcoming environment for patients, visitors, and staff.
- Delivered exceptional customer service while supporting clinic operations during the COVID-19 pandemic
Merchandiser
5 Months- Maintained visually appealing merchandise displays and organized inventory.
- Assisted customers with product selection while delivering exceptional customer service.
- Coordinated with team members to enhance merchandising strategies and execute promotional campaigns.
Sales Support
2 Years 5 Months- Delivered exceptional customer service in a fast-paced retail environment.
- Supported merchandising, inventory management, and visual displays.
- Assisted customers with purchases while maintaining store presentation standards.
Education
Clinical Medical Assistant
BLS Provider
High School Diploma
Skills
Skills
Patient Scheduling & Appointment Coordination
Insurance Verification & Benefits
Referrals & Prior Authorizations
Epic EHR & Electronic Health Records
Patient Registration & Check-In
Medical & Dental Terminology
HIPAA Compliance & Patient Privacy
Payment Collection & Processing
Multi-Line Phone Systems
Customer Service & Patient Relations
Microsoft Office
Bilingual: English & Spanish
Timeline
Practice Coordinator
UCSF School of Dentistry
11.2023 - CurrentRead More
Externship
Kaiser Permanente
09.2022 - 10.2022Read More
Covid-19 Screener
Lifelong Pinole Health Center
03.2022 - 06.2022Read More
Merchandiser
Macy's
10.2020 - 03.2021Read More
Sales Support
Victoria Secret
10.2017 - 03.2020Read More
SFSU College of Extended Learning
Clinical Medical Assistant
Read More
American Heart Association
BLS Provider
Read More
Gateway to College
High School Diploma
Read More