Alina Hernandez
West Palm Beach,FL
Summary
Proficient in coordinating patient scheduling and managing multi-line phone systems. Known for strong teamwork and problem-solving skills, contributing to improved communication and operational efficiency within healthcare settings.
Overview
5
5
years of professional experience
Work History
Practice Coordinator
Paley Institute Physical Therapy
Riviera Beach, FL
08.2025 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Managed multi-line phone system.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments and followed up with reminder emails.
Practice Coordinator
Urology Medical Associates - Palm Beach Health Network Physician Group
West Palm Beach, FL
02.2025 - 08.2025
- Set up appointments according to schedule availability.
- Updated patient records with accurate, current insurance policy information.
- Coordinated with healthcare providers to obtain necessary documentation for timely approvals.
- Maintained organized filing system for documents and client records
- Developed and delivered training programs to enhance employee skills and operational efficiency.
Server
Park Avenue BBQ Grille
West Palm Beach, FL
08.2024 - 02.2025
- Delivered exceptional customer service, enhancing guest satisfaction through attentive and personalized interactions.
- Managed dining area cleanliness and organization, ensuring a welcoming environment for guests.
- Collaborated with kitchen staff to facilitate timely food delivery, improving overall operational efficiency.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Checked guests' identification before serving alcoholic beverages.
Insurance Verification Specialist
Palm Beach Orthopedic Institute
Palm Beach Gardens, FL
01.2024 - 09.2024
- Processed patient insurance claims efficiently, reducing delays in approvals.
- Communicated with healthcare providers to obtain necessary documentation for verifications.
- Assisted patients in understanding their insurance benefits and coverage options.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
Practice Coordinator
Jupiter Sinus and Allergy
Jupiter, FL
06.2022 - 12.2023
- Assisted in scheduling appointments and managing calendars for practice staff.
- Coordinated patient scheduling, optimizing workflow and reducing wait times.
- Managed electronic health record systems, ensuring data accuracy and compliance with regulations.
- Managed multi-line phone system, directing calls to appropriate departments
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Followed up with customers to confirm appointments
Practice Coordinator
SurgCenter Of Palm Beach Gardens
Palm Beach Gardens, FL
03.2021 - 06.2022
- Resolved customer inquiries through multiple communication channels, ensuring high satisfaction levels.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Supported patient registration processes, ensuring accurate data entry and documentation.
- Greeted visitors, ensuring a welcoming and professional atmosphere
- Scheduled surgical procedures, coordinating with medical staff and patients for optimal timing.
- Verified insurance information to ensure accuracy and compliance with company policies.
Education
High School Diploma -
John I. Leonard High School
Greenacres, FL05-2021
Skills
- Patient scheduling
- Insurance verification
- Appointment coordination
- New hire training
- Workflow efficiency
- Teamwork and collaboration
- Problem-solving
- Multitasking and organization
Timeline
Practice Coordinator
Paley Institute Physical Therapy
08.2025 - Current
Practice Coordinator
Urology Medical Associates - Palm Beach Health Network Physician Group
02.2025 - 08.2025
Server
Park Avenue BBQ Grille
08.2024 - 02.2025
Insurance Verification Specialist
Palm Beach Orthopedic Institute
01.2024 - 09.2024
Practice Coordinator
Jupiter Sinus and Allergy
06.2022 - 12.2023
Practice Coordinator
SurgCenter Of Palm Beach Gardens
03.2021 - 06.2022
High School Diploma -
John I. Leonard High School