Greg Neal
Baltimore,MD
Summary
Customer focused professional with 10+ years of experience delivering high quality support across call center, financial services, technical support, and client-facing roles. Proven ability to manage high volume call environments, resolve complex customer issues efficiently, and maintain professionalism in fast paced, metrics driven settings. Skilled in problem solving, account support, dispute resolution, and navigating multiple systems simultaneously. Known for strong communication, reliability, and building positive customer experiences while meeting performance and quality standards.
Overview
9
9
years of professional experience
Work History
Driver
Uber
Baltimore, Maryland
07.2021 - Current
- Provided professional client interactions while safely transporting passengers.
- Managed time effectively during 8+ hours of daily driving.
- Maintained vehicle cleanliness and assisted passengers with luggage.
Customer Service Representative
Teleperformance
Baltimore, Maryland
03.2021 - 07.2021
- Provided all-around superb customer service, with an emphasis on problem solving, addressing inquiries, and ensuring client satisfaction.
- Delivered support via phone, email, and chat.
- Resolved backend account bugs and technical issues.
- Maintained product knowledge to improve first contact resolution.
Risk Specialist
Helm Services
Baltimore, Maryland
01.2020 - 03.2021
- Monitored 100+ client accounts daily for fraud and non-compliant activity.
- Reviewed websites, social media, and transactional behavior to assess legitimacy.
- Documented findings and determined reinstatement, offboarding, or escalation.
- Identified recurring fraud patterns to strengthen risk controls.
Fraud Client Services Representative
Bank of America
Hunt Valley, Maryland
01.2019 - 01.2020
- Handled 50+ calls daily assisting clients with suspicious transactions, lost or stolen cards, fraud claims, and disputes.
- Identified and flagged compromised accounts and prevented fraudulent activity.
- Educated customers on fraud prevention tools and security features.
- Collaborated with internal teams and shared fraud trends with leadership.
Customer Service Representative
TCC
Hunt Valley, Maryland
01.2017 - 01.2019
- High volume call center environment, handled 50+ calls daily.
- Provided adept customer service engagement with dozens of customers each day.
- Took sales calls, explained services, offered enticing pitches, making sure to include upsells and bundles, and also processed the payments.
- Remained flexible within my role, regularly juggling between multiple systems, job roles, and departments within the company.
Education
Associate of Arts -
Community College of Baltimore County
Baltimore, MD01-2019
Skills
- Case documentation and escalation
- Client account protection
- Customer service excellence
- Dispute and claim processing
- Fraud detection and prevention
- High-volume call handling
- Multisystem navigation
- Regulatory compliance
- Risk assessment
- Suspicious transaction review
Affiliations
• Package Handler – FedEx (2024–2025)
• Customer Service Representative – CMD Solutions (2016–2017)
• Customer Service Representative – American Small Business Alliance (2016)
• Sales Representative – Nu Look Home Design (2016)
• Telemarketer – Flying Point Financial (2016)
• Member Services Representative – Planet Fitness (2015–2016)
• Merchandise & Stocking Associate – Walmart (2014–2015)
• Sales Associate – Shoe City (2013–2014)
• Customer Service Representative – CMD Solutions (2016–2017)
• Customer Service Representative – American Small Business Alliance (2016)
• Sales Representative – Nu Look Home Design (2016)
• Telemarketer – Flying Point Financial (2016)
• Member Services Representative – Planet Fitness (2015–2016)
• Merchandise & Stocking Associate – Walmart (2014–2015)
• Sales Associate – Shoe City (2013–2014)
Notes
- Able to pass background check and drug screening
- Flexible availability
- Reliable transportation
Timeline
Driver
Uber
07.2021 - Current
Customer Service Representative
Teleperformance
03.2021 - 07.2021
Risk Specialist
Helm Services
01.2020 - 03.2021
Fraud Client Services Representative
Bank of America
01.2019 - 01.2020
Customer Service Representative
TCC
01.2017 - 01.2019
Associate of Arts -
Community College of Baltimore County