Greg Patterson
Collierville,TN
Summary
Dynamic leader with a proven track record at Mid-South Ag Equipment, enhancing sales by transforming inventory management and customer service processes. Excelled in boosting profit margins by 4% through strategic audits and collaborations. Skilled in inventory management and fostering customer satisfaction, demonstrating exceptional organizational and interpersonal abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Parts Manager
Mid-South Ag Equipment
10.2009 - Current
- Increased sales dollars from 1.1M to 1.5M over a five year period while also increasing profit margins from 35% to 39% in the same period.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
Store Manager
Firestone Complete Auto
04.2005 - 03.2009
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased sales by 50% in one year by ensuring adequate qualified technicians and exemplary customer service.
Education
Associate of Science - English Literature And Technical Writing
University of Memphis
Memphis, TNSkills
- Customer service
- Invoice processing
- Inventory management
- Ordering parts
- Improving customer satisfaction
- Warehouse operations
- Management
Certification
- CNH Industrial Certified - After Sales Parts & Service Business Management 100
- CNH Industrial Certified - After Sales Parts & Service Business Management 200
- Bridgestone/Firestone Certified - Management Professional Training Program
Timeline
Parts Manager
Mid-South Ag Equipment
10.2009 - Current
Store Manager
Firestone Complete Auto
04.2005 - 03.2009
- CNH Industrial Certified - After Sales Parts & Service Business Management 100
- CNH Industrial Certified - After Sales Parts & Service Business Management 200
- Bridgestone/Firestone Certified - Management Professional Training Program
Associate of Science - English Literature And Technical Writing
University of Memphis
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