Greg Peterson
Ypsilanti,MI
Summary
Accomplished Center Store Manager at Buschs, adept in inventory management and customer service, enhanced store sales through innovative merchandising strategies and effective leadership. Skilled in workload management and problem-solving, significantly improved team productivity and customer satisfaction. Expert in driving operational excellence and achieving results through meticulous attention to detail and analytical thinking.
Overview
15
15
years of professional experience
Work History
Center Store Manager
Buschs
Ann Arbor, MI
12.2009 - Current
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Analyzed sales data regularly to identify patterns and adjust strategies as needed in response to market changes or seasonal fluctuations.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback.
- Increased customer satisfaction with exceptional service, addressing concerns promptly and professionally.
- Optimized scheduling of team members for maximum productivity during peak hours without sacrificing quality customer service experience.
- Enhanced store sales by implementing effective merchandising strategies and optimizing product placement.
- Assisted in setting up attractive displays that showcased featured products while adhering to company guidelines regarding visual presentation.
- Contributed to a positive store culture by actively participating in staff meetings, sharing ideas and best practices, and providing support for colleagues as needed.
- Managed inventory levels effectively, ensuring stock was available to meet customer demand while minimizing waste due to spoilage or obsolescence.
- Maintained strict safety standards within the store center by conducting regular inspections and addressing potential hazards immediately.
- Established strong relationships with vendors to negotiate better pricing, secure exclusive deals, and ensure timely deliveries of stock.
- Reduced inventory shrinkage through diligent monitoring, proper storage, and rotation of perishable items.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Associates - Criminal Justice
Washtenaw Community College
Ann Arbor, MIBachelors - Anthropology
Ohio State University
Columbus, OH08.2007
Skills
- Workload Management
- Merchandising Strategies
- Customer Service
- Problem solving
- Multitasking
- Reliability
- Team Leadership
- Staff training/development
- Interpersonal Skills
- Analytical Thinking
- Scheduling
- Hiring and Onboarding
- Inventory Management
- Sales Tracking
- KPI Tracking
Accomplishments
Earned an honorable discharge from the U.S Navy on April 12, 2024.
Earned two service medals while serving during the Kosovo incident in the U.S. Navy.
Timeline
Center Store Manager
Buschs
12.2009 - Current
Associates - Criminal Justice
Washtenaw Community College
Bachelors - Anthropology
Ohio State University