Greg Topel
Sun Valley,NV
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
24
24
years of professional experience
Work History
Account Manager
BrightView Landscape Services
02.2016 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Beverage Supervisor
Atlantis Casino Resort and Spa
12.2014 - 02.2016
- Led pre-shift huddles with staff to start teams on right foot to expertly handle guests' beverage needs.
- Guided employees through difficult operational and customer relation situations to build independence in future scenarios.
- Streamlined beverage operations for increased efficiency and reduced waste by implementing effective inventory control systems.
- Oversaw work of 100 bartenders, beverage servers and bar attendants.
- Developed and executed staff incentive programs that motivated team members to go above and beyond in providing exceptional customer service.
Sales Consultant
Wirtz Beverage Nevada
02.2001 - 03.2014
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Education
High School Diploma -
Parker High School
Janesville, WIAssociate of Arts - Agronomy And Crop Science
Black Hawk Technical Collage
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Customer Satisfaction
Timeline
Account Manager
BrightView Landscape Services
02.2016 - Current
Beverage Supervisor
Atlantis Casino Resort and Spa
12.2014 - 02.2016
Sales Consultant
Wirtz Beverage Nevada
02.2001 - 03.2014
High School Diploma -
Parker High School
Associate of Arts - Agronomy And Crop Science
Black Hawk Technical Collage
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