Gregory M. Zak
Hamilton,NJ
Summary
Serviced-focused, experienced CSR Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
18
18
years of professional experience
Work History
General Manager
All Sports Officials, LLC
03.2013 - Current
- Oversaw successful transition of business from 50/50 split of in-person/Internet sales to 10/90 split during Covid-19, maintaining viability of business.
- Developed and implemented inventory management system allowing for efficient off-site sales as a vendor for local association meetings and trainings.
- Implemented new email marketing campaigns leading to increased web sales and expansion of customer base.
Director - Rules Interpreter - Umpire In Chief
Mercer Area Umpires Assoc.
07.2008 - 10.2013
- Consulted and Managed Officials and Game Assignments for various area amateur and youth sports programs.
- Recruited, trained, and evaluated officials for contracted programs.
Account Manager - Customer Service Representative
SHM Mailers
09.2006 - 07.2008
- Managed and directed all in house aspects of custom Direct Mail Campaigns for over 150 clients.
- Assist in design and planning of Direct Mail Campaigns for new and existing clients
Customer Service Manager
Speedway Distributors
12.2005 - 08.2006
- Oversaw aspects of sales and service or wholesale supply and of select merchandise for over 3000 nationwide auto dealer clients
- Responsible for prospecting and developing sales of custom apparel and headweacr from existing client database and potential new customers
Education
Bachelor of Science - Business Administration - Finance
Bryant University
Smithfield, RISkills
- Project Management
- Quality Assurance
- Product Knowledge
- Customer Needs Assessment
Additional Information
Notary Public
Timeline
General Manager
All Sports Officials, LLC
03.2013 - Current
Director - Rules Interpreter - Umpire In Chief
Mercer Area Umpires Assoc.
07.2008 - 10.2013
Account Manager - Customer Service Representative
SHM Mailers
09.2006 - 07.2008
Customer Service Manager
Speedway Distributors
12.2005 - 08.2006
Bachelor of Science - Business Administration - Finance
Bryant University
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