Gregg Gilbert
3518 Glenwood RD, Brooklyn ,NY
Summary
Dynamic professional with extensive experience in customer service and operations, notably at Swissport USA. Proven ability to enhance customer satisfaction through exceptional communication and problem-solving skills. Skilled in reservation management and ticketing systems, consistently achieving high booking rates while fostering strong client relationships. Committed team player with a focus on operational excellence.
Professional driver adept at maintaining high standards and achieving results. Extensive experience in transportation logistics and vehicle upkeep, ensuring seamless operations. Strong focus on team collaboration and adaptability to changing needs, with excellent navigational skills and customer service orientation.
Hardworking employee enthusiastic about learning the job inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
25
25
years of professional experience
Work History
Driver
Uber
04.2019 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
Ticket Sales And Reservation Agent
Swissport Usa / Caribbean Airlines
06.2012 - 02.2019
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Documented all customer inquiries and comments thoroughly and quickly.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Coordinated between billing department and customers to resolve problems.
Operations Desk Agent
Swissport Usa / Caribbean Airlines
06.2012 - 01.2020
- Worked with Flight coordinator , load sheet, maintenance and cargo to resolve all problems, improve operations and provide exceptional customer service.
- Complete all checks and prepare all flight documents for incoming and outgoing aircraft
- Secure gates and advise all servicing parties of incoming flight time ,number of passengers and crews and pickup time for crews.
- Update Maintenance and customs of any incoming problems
- Answer all calls in relation to flights and delays.
- File and stores all documents for each flight in accordance to FAA regulations.
Flight Coordinator
Swissport Usa / Caribbean Airlines
02.2012 - 05.2019
- Performed comprehensive checklists prior to takeoff to reduce possible safety issues.
- Completed daily checks flights between international and domestic destinations in all weather conditions while remaining composed and poised.
- Prepared and distributed instructions and policy updates to all active crew before departing.
- Coordinate will all servicing parties to ensure aircraft is clean ,fueled and catered to ensure a quick and safe turn around.
Passenger Service Agent
ASIG
11.2009 - 02.2011
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Tagged baggage and routed to appropriate location for loading and screening.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
Soldier
Trinidad and Tobago Defense Force
05.2003 - 05.2009
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
- Participated in joint exercises with allied forces to improve interoperability and strengthen partnerships.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Secured and protected military property, assets, and personnel.
- Improved team cohesion by conducting regular training exercises and fostering a supportive environment.
- Relayed crucial information and coordinated operations using radio communications equipment.
- Excelled in specialized training courses to enhance technical expertise in specific areas of military operations.
- Enhanced operational efficiency by maintaining thorough records of personnel, equipment, and supplies.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Coordinated patrol operations to maintain safe urban and rural environments.
Welder
Damus LTD
02.2000 - 02.2003
- Effectively managed repair and maintenance scheduled to increase shop organization and equipment longevity.
- Set up and operated hand and power tools, including shielded metal arc and gas metal arc welding equipment.
Education
Welding
Princes Town Senior Comprehensive
Matilda Rd Princes Town1997
General Studies
Princes Town Junior Secondary
New Grant Princes Town TRINIDAD1993
Skills
- Exceptional time management skills
- Motivated team player
- Quick learner
- Exceptional communication
Timeline
Driver
Uber
04.2019 - Current
Ticket Sales And Reservation Agent
Swissport Usa / Caribbean Airlines
06.2012 - 02.2019
Operations Desk Agent
Swissport Usa / Caribbean Airlines
06.2012 - 01.2020
Flight Coordinator
Swissport Usa / Caribbean Airlines
02.2012 - 05.2019
Passenger Service Agent
ASIG
11.2009 - 02.2011
Soldier
Trinidad and Tobago Defense Force
05.2003 - 05.2009
Welder
Damus LTD
02.2000 - 02.2003
Welding
Princes Town Senior Comprehensive
General Studies
Princes Town Junior Secondary