Microsoft Office Suite
Gregg Poirier
Business Manager/GSM
Hampton,NH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Automotive Finance Manager
Topsfield Motor Company
Topsfield, MA
04.2020 - 04.2022
- Compiled closing packages for drafting and presentation accuracy.
- Proactively identified solutions for customers experiencing credit issues.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Monitored pipelines to track and log status of loans.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Prepared variety of different written communications, reports and documents.
General Sales Manager
Topsfield Motor Company
Topsfield, MA
04.2014 - 04.2020
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and strengthened high-performance sales team turning over $[Amount] per quarter.
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Surpassed growth targets and revenue projections by coordinating and planning [Type] product sales initiatives.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Surpassed sales targets consistently and maintained solid CSR rankings.
- Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
Field Service Coordinator
Harvey Building Products
Londonderry, NH
07.2013 - 04.2014
- Designed individualized service plans that took into account clients' goals and preferences.
- Upheld client satisfaction by designing accurate and detailed timelines for [Type] services and alerting clients of changes.
- Organized ongoing maintenance schedules to boost system performance.
- Led team of up to12 service technicians in field activities.
- Maintained effective customer service by responding to service requests quickly to increase overall CSR Numbers.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
Customer Relations Manager
Rapid Sheet Metal
Nashua, NH
01.2012 - 07.2013
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Liaised between customers and organization with particular focus on working with sales department.
- Created customer support strategies to increase customer retention.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
- Made customers aware of current and new programs and services.
Commercial Project Manager
Merrimack Valley Sheet Metal
Methuen, MA
10.2010 - 10.2011
- Managed resource estimates, project timeline, project milestones, task dependencies and critical path.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Planned and laid out work from sketches, drawings, specifications and work orders.
- Developed project scope, assembly sequences and required methods and materials.
- Maneuvered, installed and anchored completed units into proper positions.
Commercial Install Foreman
Callahan Heating And A/C
North Andover, MA
06.2006 - 10.2010
- Planned and laid out work from sketches, drawings, specifications and work orders.
- Developed and laid out patterns that used materials most efficiently.
- Conducted operational checks of ducts and other sheet metal installations to determine product quality.
- Coordinated and assembled ducts, hoods and other sheet metal products.
- Planned and coordinated tasks and determined correct amount of material required to complete assignments.
- Developed project scope, assembly sequences and required methods and materials.
Commercial Install Foreman
Arrest Air Systems
Methuen, MA
06.2003 - 06.2006
- Preassembled components of commercial ductwork to increase job site efficiency.
- Installed ductwork and duct accessories in homes, businesses and hospitals.
- Read blueprints and schematics correctly to complete jobs accurately and prevent rework.
- Met strict quality standards by inspecting and correcting work of less experienced team members.
- Satisfied customers by completing work to exact specifications and keeping job sites clean.
- Repaired existing sheet metal assemblies to restore appearance and functionality.
- Measured installation locations with care to cut materials accurately and minimize waste.
- Finished and sealed ductwork to achieve ideal look and performance levels.
Education
High School Diploma -
Amesbury High School
Amesbury, MA 09.1998 - 06.2002
Skills
Multitasking Abilities
Planning and Coordination
Financial transactions expertise
Clerical Support
Interpersonal Communication
Organization and Time Management
Analytical and Critical Thinking
Flexible and Adaptable
Software
MAC/OS Systems
Hobbies
I have been a musician for the past 28 Years. I have recorded, toured and had a record contract in the past. I am very passionate regarding the Cannabis industry and it's benefits for many many people. I travel as much as I have a chance to do so, and try to get out of the Country if possible.
Timeline
Automotive Finance Manager
Topsfield Motor Company
04.2020 - 04.2022
General Sales Manager
Topsfield Motor Company
04.2014 - 04.2020
Field Service Coordinator
Harvey Building Products
07.2013 - 04.2014
Customer Relations Manager
Rapid Sheet Metal
01.2012 - 07.2013
Commercial Project Manager
Merrimack Valley Sheet Metal
10.2010 - 10.2011
Commercial Install Foreman
Callahan Heating And A/C
06.2006 - 10.2010
Commercial Install Foreman
Arrest Air Systems
06.2003 - 06.2006
High School Diploma -
Amesbury High School
09.1998 - 06.2002