Gregorio Cruzeta
Brooklyn,NY
Summary
A highly skilled and committed customer service expert with significant experience in the technology industry. A reliable team member known for a friendly and optimistic attitude, with a demonstrated ability to build strong relationships with clients. Driven to ensure customer satisfaction and enhance organizational success and expanding business opportunities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Best Buy
05.2022 - 02.2024
- Managed escalated calls effectively, achieving satisfactory outcomes for both clients and the organization.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed a constructive customer service culture among team members, which contributed to enhanced customer satisfaction rates.
- Employed by Sony at Best Buy - My objective was to promote Sony products over those of LG and Samsung, while still providing overall assistance, as I was employed by Best Buy. I was required to meet specific monthly targets, which I consistently exceeded. My personal ambition was to become the leading Sony representative among all Best Buy locations in New York, a goal I believe I successfully achieved on several occasions.
Seasonal Retail Sales Associate
Luna Park In Coney Island
05.2021 - 09.2021
- Greeted customers by addressing their inquiries regarding products, guiding them in their selections, and facilitating their purchases.
- Managed cash transactions with accuracy, ensuring proper handling of currency and tokens.
- Worked alongside colleagues to foster a constructive workplace atmosphere, resulting in a pleasant experience for guests.
- Enhanced customer satisfaction by maintaining clean and organized arcade game stations.
Education
High School Diploma -
Olympus Academy
Brooklyn, NY06.2020
Skills
- Customer Service
- Efficient in Mathematics
- Call Center Experience
- Ability to Teach and Mentor
- Microsoft Excel
- Active Listener
- Fluent in Spanish
Timeline
Customer Service Representative
Best Buy
05.2022 - 02.2024
Seasonal Retail Sales Associate
Luna Park In Coney Island
05.2021 - 09.2021
High School Diploma -
Olympus Academy
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