GREGORIO GONZALEZ
Allen,TX
Summary
Enthusiastic Store Manager aspiring to become Regional Field Trainer to contribute to team success through hard work, attention to detail and excellent organizational skills. 2 years of residential HVAC field experience, 5 years of experience at the Lennox Stores & customer service. Analytical thinker, positive attitude and exceptional problem solving skills.
Overview
7
7
years of professional experience
Work History
Store Manager
Lennox Industries
03.2023 - Current
- New business grew 240% from expected year target.
- Will-call YOY 400K.
- Took on the challenge of managing a higher amount of CSAs.
- Chosen by ZM to be the Salesforce Pillar Leader for the Central West Zone to improve on new business (scorecards, outbound phone calls & updating contacts).
- Collaborated with the operations department to start the Z-flow Product project.
- Encouraged the team to invest in their self-development for professional advancement.
Store Manager
Lennox Industries
08.2021 - 03.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Finished 2022 metrics with 99% on Will-Call, 107% on PNS & 317% on TSA.
- Developed new store location from ground up by collaborating with the Store Ops team.
- Managed inventory control, cash control and store opening and closing procedures.
- Created store promotions that led to 186% on Parts & Supplies for the month of September.
- Grew TSA to 53% for the Norman store.
Counter Sales Associate
Lennox Industries
05.2018 - 08.2021
- Collaborated on the making of outbound phone calls to store accounts which increased the store's Bundle Promotions sales by 21% over the monthly quota
- Participated on the store's showroom remodel by providing my HVAC knowledge which pushed customers impulsive purchases on parts and supplies
- Used whiteboard to visualize the store's planning such as goals, quotas and the stores current numbers
- Teamed up with store manager to arrange store events with the purpose of driving new business in the store
- Performed daily cycle counts to maintain a clean and accurate inventory
- Knowledgeable on manager duties such as month end reports and inventory adjustments
- Furthering my training education by updating myself on required training provided by the company
- Achieved passing score on HVAC 101, HVAC 201 and working on completing HVAC 301
- Trained for SAP Booth camp & CPP
- Provided bilingual skills when language becomes a barrier between the company and the customer
- Operated store while store manager is absent
- Mentor New team members on the SAP system
- Assisted customers by answering questions and fulfilling requests
HVAC Technician Helper
JIMS CLIMATE CONTROL
10.2016 - 02.2018
- Strong knowledge of equipment, tools, parts & supplies for HVAC installation
- Higher knowledge of the industry by experiencing both sides of the counter which helps me give better advice to customers
- Provide a better explanation of products to upsell customers
- Strictly Lennox dealer
- Eligible to handle different situations with customers
- EPA trained
- Capable of working in fast paced environments
- Confirmed that appropriate changes were made to resolve customers' problems
- Disassembled units, repaired broken components and restored them to operating condition
Education
Associate of Applied Science - Business Administration
Richland College
Dallas, TX08.2022
Skills
- Store opening experience
- HVAC technical knowledge
- SAP experience
- Organized
- Time management
- Analytical problem solver
- Customer assistance
- Bilingual (Spanish)
- Inventorying products
- Warehousing functions
- Safety
- Planning
- Relationship building
- Operations
- Team work
Leadership/Volunteering
EWM Assistance
- Provided assistance to my fellow store managers on any situation they may be facing with the system. (Scrapping, Discrepancies, inventory adjustments, shipments, etc).
- Gather feed back from each situation to discuss it with Quentin.
- Motivate store managers to keep their EWM guidebook close to them for quick assistance.
Mentoring
- Weekly mentor meetings with Quentin & Andrew Garcia for self development.
Volunteering
- Opened Norman & Mesquite Store from the ground up.
- Auditor For Store Opex Audits.
- TSA Pillar Leader.
Timeline
Store Manager
Lennox Industries
03.2023 - Current
Store Manager
Lennox Industries
08.2021 - 03.2023
Counter Sales Associate
Lennox Industries
05.2018 - 08.2021
HVAC Technician Helper
JIMS CLIMATE CONTROL
10.2016 - 02.2018
Associate of Applied Science - Business Administration
Richland College
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