Moses Ybarra
Tacoma,WA
Summary
Results-driven sales professional with over 10 years of experience in customer service, account management, and sales operations. Proficient in SAP, Salesforce, and EWM, with a proven ability to exceed sales quotas and meet quarterly goals. Skilled in building lasting client relationships, fostering customer loyalty, and developing tailored product solutions to drive revenue growth. Recognized for leadership, adaptability, and a collaborative approach to achieving team success. Adept at leveraging strategic insights to streamline operations, enhance efficiency, and maximize profitability in competitive sales environments.
Overview
16
16
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Counter Sales Associate III
LENNOX INDUSTRIES
12.2013 - Current
- Create and develop ongoing growth and account management strategy with Key Contractors and Dealers implementing Sales Force
- Maintain relationships with customers by providing support, information, and guidance
- Maintain all warehouse processes that ensure inventory accuracy and operations systems integrity
- Plan, develop, and implement warehouse safety and security programs and activities with management to have 0% work injuries.
- Developed new client relationships by actively engaging with potential customers and making out bound calls and cold calling to increase store sales 40% for SMA and TSA accounts.
- Supervise daily activities of warehouse that includes shipping, receiving, and delivery of materials.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining high level of customer satisfaction.
- Supported promotional events by creating enticing displays that showcased featured products effectively
- Maximized profitability by applying appropriate pricing strategies based on competitive analysis and market trends
- Enhanced store revenue by effectively upselling and cross-selling products to customers
- Collaborated with team members to achieve sales goals and provide exceptional customer service at all times
- Recommended complementary purchases to customers, increasing revenue
- Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
Field Service Specialist
DISH NETWORK LLC
Houston, TEXAS
05.2011 - 10.2013
- Provide daily communication to Field Service Manager/Sales Associate on any issues that arise on site
- Flexibility to work in variety of environments, from construction sites to finished corporate offices
- Install and service cabling infrastructure and devices for Data, Audio Visual, and CCTV; includes pre-wiring, installation, termination, testing, reporting, per specifications and drawings
- Interact with customers and prospects, ensuring all inquiries are handled professionally.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $8,000.
- Decreased call back from customers down to 2% for fiscal years working.
- Increased sales up to 80% of current metrics and upsells to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Safety Supervisor
Exxon Mobil
Baytown, Texas
07.2008 - 05.2011
- Promoted a safety-first culture by providing ongoing coaching, feedback, and support to staff members.
- Participated in safety meetings by answering questions from staff members.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Monitored safety practices of new and existing employees.
- Developed targeted safety campaigns aimed at reducing specific types of incidents within the organization.
- Kept main work areas free of debris and obstacles that could cause falls and mishaps.
- Completed workplace safety and hazard inspections.
- Instructed employees on OSHA standards.
- Led employee training on safe usage of equipment.
- Mentored and managed team of safety specialists and enforced safety protocols among associates.
- Shared health and safety tips with staff effectively lowering ENR score by 20 points.
Education
Bachelor of Science - Mechanical Engineering
Texas A&M University
College Station, TX 08.2022 - 06.2026
Associate of Science - Mathematics
San Jacinto College
Pasadena, TX06-2022
High School Diploma -
South Houston High School
South Houston, TX06.2008
Skills
- Goal-Oriented
- Strong negotiation
- Building rapport
- Product Demonstration
- Honest and Dependable
- Problem-solving abilities
- Team Leadership
- Decision-Making
- Store operations
- Building Customer Loyalty
- Meeting Sales Goals
- Computer Proficiency and Microsoft Office
Accomplishments
- Achieved TOP GUN award through effectively helping with key metrics for stores goals three years in a row.
Certification
- Forklift Certification
District Bundle Award
Achieved top performing award for selling the most equipment bundles in the district.
Languages
Spanish
Native or Bilingual
Interests
- Participating in local clean-up initiatives
- I enjoy helping others and giving back to the community
- Backpacking and Hiking
- Historical Exploration
- Volunteering at local animal shelters and rescue organizations
- Hiking
- Adventure Travel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
SAP
Excel
Office
EWM
Affiliations
- Toastmasters
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsTeam Building / Company RetreatsQuote
“In order to make progress, one must leave the door to the unkown ajar.”
Richard Feynman
Timeline
Bachelor of Science - Mechanical Engineering
Texas A&M University
08.2022 - 06.2026
Counter Sales Associate III
LENNOX INDUSTRIES
12.2013 - Current
Field Service Specialist
DISH NETWORK LLC
05.2011 - 10.2013
Safety Supervisor
Exxon Mobil
07.2008 - 05.2011
- Forklift Certification
Associate of Science - Mathematics
San Jacinto College
High School Diploma -
South Houston High School
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