Gregorio Hernandez
Harlingen,TX
Summary
Dynamic Field Tech Specialist with Texas Gas Service, recognized for enhancing operational efficiency and customer satisfaction. Expert in root-cause analysis and technical guidance, I successfully streamlined troubleshooting procedures, improving response times. A strong mentor, I foster teamwork and skill development, ensuring compliance with safety protocols and operational integrity.
Overview
19
19
years of professional experience
1
1
Certification
Work History
FIELD TECH SPECIALIST
Texas Gas Service
Harlingen, USA
08.2019 - Current
- Led technical support initiatives for gas service delivery, enhancing operational efficiency and customer satisfaction.
- Implemented improvements in troubleshooting procedures, streamlining response time for service issues.
- Managed system upgrades and maintenance, ensuring reliability of technical infrastructure and compliance with regulations.
- Executed procedures for identifying and resolving abnormal operating conditions related to unlocatable gas mains or services, prioritizing operational integrity.
- Conducted regular inspections and implemented protective measures for transmission and DM100 high-pressure mains.
- Performed comprehensive audits of TGS internal and line quest technicians to uphold TSG compliance protocols.
- Directed operations of three SSP services technicians across upper, mid, and lower valley regions, optimizing service delivery and improving contractor satisfaction.
- Developed training programs for new technicians, enhancing skill development and ensuring adherence to safety protocols.
- Mentored junior staff on technical systems, promoting knowledge sharing and professional growth within the team.
TEAM LEADER
USIC
San Antonio, USA
01.2007 - 01.2019
- Led team in executing operational strategies to improve workflow efficiency.
- Streamlined processes, resulting in reduced turnaround times for project deliverables.
- Oversaw resource allocation and scheduling, ensuring effective team productivity.
- Mentored junior staff, enhancing skills and contributing to overall team success.
- Conducted regular performance reviews, providing constructive feedback and development plans.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, promoting a positive and collaborative work environment.
Education
Associate of Science - Mechanical Engineering
Texas State Technical College
Harlingen, TXSkills
- Field support operations
- Natural gas properties
- State damage prevention laws
- Safety procedures
- Quality assurance testing
- Technical performance monitoring
- Technical guidance
- Root-cause analysis
- Problem-solving
- Effective multitasking
- Time management
- Teamwork
- Reliability
- Strong work ethic
- Presentation development
Certification
Smith Driving certification
Languages
Spanish
Volunteer Experience
- Member of the TGS volunteer committee
- Member of the TGS activity committee
- Support TGS safety committee, by presenting Texas chapter 18 rules/regulations
- Member of the TGS United Way Campaign
- Past President of the volunteer committee
Timeline
FIELD TECH SPECIALIST
Texas Gas Service
08.2019 - Current
TEAM LEADER
USIC
01.2007 - 01.2019
Associate of Science - Mechanical Engineering
Texas State Technical College