Summary
Overview
Work History
Education
Skills
Timeline
Generic

GREGORY ALLEN II

Homestead

Summary

Dynamic professional with extensive experience at TopGolf, excelling in customer service and upselling. Proven ability to enhance guest experiences through innovative cocktail menus and effective team training. Skilled in cash handling and customer relationship management, consistently delivering exceptional service and fostering loyalty. Committed to driving sales and creating memorable interactions.

Overview

4
4
years of professional experience

Work History

Head Bartender

TopGolf
Miami
08.2023 - Current
  • Assisted dining and kitchen areas with supply needs, rotating and restocking items during slow periods.
  • Handled guest needs efficiently, including additional condiments, napkins, and drink refills.
  • Satisfied guests with prompt assistance and friendly service.
  • Helped with kitchen opening and closing procedures, following checklist.
  • Checked regularly on customers to handle any impromptu requests.
  • Managed bar operations to ensure smooth service during peak hours.
  • Developed seasonal cocktail menus based on customer preferences and trends.
  • Trained and mentored junior bartenders on cocktail preparation techniques.
  • Fostered positive customer interactions to enhance overall guest experience.
  • Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
  • Provided excellent customer service by attending to guests' needs promptly and courteously.
  • Trained new bartenders on proper techniques for mixing drinks and pouring beers.
  • Handled food orders from customers seated at the bar.

Stocker

Amazon
Miami
04.2021 - 07.2023
  • Kept aisles clean and neat, removing excess product, opened boxes, and debris from public areas.
  • Handled stock needs according to schedule, keeping shelves continuously full for customers.
  • Maintained safety while operating equipment such as forklifts and pallet jacks.
  • Worked closely with team members to process shipments and unload incoming trucks.
  • Used electronic scanning devices to log in products for inventory.
  • Removed damaged or expired items from shelves to keep stock fresh.

Server

El Nido Mexican Restaurant
Fort Myers
09.2022 - 05.2023
  • Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information.
  • Adhered to all safety, sanitization, and food handling guidelines and regulations.
  • Offered information on new menu items, seasonal and daily specials, and pairings.
  • Explained details for new menu items and daily specials.
  • Memorized menu additions, changes and limited offerings.
  • Communicated professionally with customers, colleagues and supervisors.

Sales Associate

Nike
Fort Myers
04.2022 - 09.2022
  • Helped customers navigate store, complete sales, and process returns.
  • Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
  • Created memorable customer experiences by offering personalized sales support.
  • Supported team with receiving, pricing and merchandising.
  • Helped customers navigate store, complete sales and process returns.
  • Resolved customer concerns using strong communication and conflict management skills.
  • Delivered consistent service to develop customer base.
  • Built attractive displays and merchandised products.
  • Processed payments quickly to keep customer flow moving.
  • Informed customers of promotions and special offers to increase sales.
  • Kept store shelves, racks and bins presentable with resets.
  • Greeted customers and asked questions to assess needs.

Education

Diploma -

G. Holmes Braddock Senior High School
Miami, Florida
05.2019

Associate in Arts(A.A.) - Business Management

Florida Gulf Coast University
Fort Myers, Florida

Skills

  • Upselling
  • Sales support
  • Cash handling
  • Customer relationship management
  • Product Sales
  • Promotional Support
  • Customer Service
  • Business Development

Timeline

Head Bartender

TopGolf
08.2023 - Current

Server

El Nido Mexican Restaurant
09.2022 - 05.2023

Sales Associate

Nike
04.2022 - 09.2022

Stocker

Amazon
04.2021 - 07.2023

Diploma -

G. Holmes Braddock Senior High School

Associate in Arts(A.A.) - Business Management

Florida Gulf Coast University

Similar Profiles

CREATE PROFILE