Gregory Bailey
Macon,GA
Summary
Proven leader and skilled technician, adept in emergency repairs and customer relations, significantly enhanced AAA's service delivery through effective team coordination and prioritization. Expert in tool proficiency and fostering client loyalty, achieved notable customer satisfaction growth. Demonstrates exceptional problem-solving abilities and a commitment to safety and efficiency in high-pressure environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Roadside Assistant
AAA
Macon, GA
07.2020 - Current
- Reduced response times for roadside assistance requests by effectively prioritizing tasks and coordinating with team members.
- Managed time efficiently to ensure rapid response to multiple simultaneous roadside assistance requests within assigned territory.
- Contributed to company growth by consistently receiving positive feedback from customers on provided services.
- Continuously expanded knowledge of vehicle systems and common issues to better diagnose problems and provide accurate solutions.
- Maintained safety standards while performing tasks such as tire changes, jump starts, fuel deliveries, and lockouts.
- Enhanced customer satisfaction by providing timely and efficient roadside assistance services.
- Increased customer loyalty by going above and beyond to ensure all needs were met during roadside assistance interactions.
- Improved company reputation by maintaining a professional demeanor and delivering exceptional service during challenging situations.
General Manager
Havoline Express Lube
Warner Robins, GA
08.2012 - 06.2020
- Managed budget implementations, employee reviews, training, and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Warner Robins High School
Warner Robins, GA05.2013
Skills
- Tool Proficiency
- Tire changing
- Fuel Delivery
- Route Navigation
- Emergency Repairs
- Equipment Transport
- Lockout assistance
- Oil change expertise
- Oil Changes
- Tire balancing
- Customer Relations
- Customer Service
- Problem-Solving
- Flexible Schedule
Timeline
Roadside Assistant
AAA
07.2020 - Current
General Manager
Havoline Express Lube
08.2012 - 06.2020
Warner Robins High School