Gregory Beauplan
Customer Service Specialist
Hallandale Beach
Summary
Experienced Security Officer with a solid background in access control, crime prevention, and emergency response, gained through dedicated service at Marksmen Security. Proven ability to monitor CCTV systems effectively, conduct thorough incident reporting, and enforce safety protocols to protect personnel, guests, and property. Consistently maintains a calm, professional demeanor under pressure and contributes to a secure, welcoming environment.
Highly tech-savvy and solutions-oriented, with hands-on experience implementing emerging technologies to enhance security operations and overall efficiency. Adept at identifying opportunities for improvement, leveraging digital tools, and streamlining procedures to support safety goals. Recognized for strong problem-solving skills, adaptability in high-pressure situations, and a proactive commitment to continuous improvement in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Security Officer
Marksmen Security
Fort Lauderdale, Florida
02.2022 - 09.2024
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Monitored CCTV cameras and alarm systems for security breaches.
- Wrote detailed reports of all security breaches and investigations.
Customer Service Representative (Remote)
Conduent
Hallandale, Florida
01.2020 - 10.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in training programs to enhance product knowledge and customer service skills.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Led quarterly customer service meetings to review performance and set goals for improvement.
Education
Associate of Arts - Sociology
Broward College
7200 Pines Blvd, Pembroke Pines, FL 33024 05.2001 -
High School Diploma -
Hallandale High School
720 NW 9th Ave, Hallandale Beach, FL 33009 05.2001 -
Skills
Access control
CCTV monitoring
Crime prevention
Emergency management
Report writing
General security
Timeline
Security Officer
Marksmen Security
02.2022 - 09.2024
Customer Service Representative (Remote)
Conduent
01.2020 - 10.2021
Associate of Arts - Sociology
Broward College
05.2001 -
High School Diploma -
Hallandale High School
05.2001 -
Similar Profiles
Terrance StewartTerrance Stewart
Security Officer at Marksmen SecuritySecurity Officer at Marksmen Security
Tremaine NewsomeTremaine Newsome
Unarmed Security Officer at Marksmen SecurityUnarmed Security Officer at Marksmen Security
Jonathan GomezJonathan Gomez
Security Officer at Allied Universal Security ServicesSecurity Officer at Allied Universal Security Services
Vivian Jagoda NovicicVivian Jagoda Novicic
Real Estate Agent at Lokation Real EstateReal Estate Agent at Lokation Real Estate
HENRY PHILIPPE RIDOREHENRY PHILIPPE RIDORE
BELL PERSON at ISAAC MORYSEBELL PERSON at ISAAC MORYSE