Gregory Blackwell
San Bernardino,CA
Summary
Striving for excellence and being apart of a work Family environment to maximize communication skills and teamwork. Committed, with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Senior Customer Consultant
CarMax
10.2010 - Current
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Providing customers with valuable service or product information to aid in decision-making.
- Surpassed sales goals through implementation of successful marketing strategies.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Increased customer satisfaction 95% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Training and mentorship in sales department. Trained sales department in DocuSign and signage of purchase contracts.
- Manager in trading, management Leading Morning huddles, covering projections and weekly reports.
- Re-engagement with customers through sales force and lead calls.
- Inputing customer’s credit financial history. Thorough explanation of APR%, Signage and detail readings of purchase contract's.
- Area of responsibility, having direct communication with financial institutions. To reviewing finance stipulation documents for approval.
- Provide daily goals to my peers and team, with follow-up and direction to the sales floor.
Manager of Sales and Production
Jennifer Convertibles
Corona, CA
07.2008 - 08.2010
- organizing and overseeing assignments to drive excellence.
- sales training programs to improve performance and increase overall revenue generation.
- inventory management systems, reducing waste and improving order fulfillment rates.
- Store required one manager on duty to oversee entire store and operations. Area of responsibilities insist of opening and closing store, ordering and processing shipping. Finance application and daily reports of sales.
Education
Associate of Science - Medical of Science
San Joaquin College
06.2008
Skills
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Understanding Customer Needs
- Multitasking and Prioritization
- MS Office
- Salesforce CRM
- DocuSign Training
- Finance application specialist
- Excel
- Finance contract advisor
- Management
Accomplishments
- Delivering Results focus and becoming the fastest promoted consultant to reach Senior President club level.
Timeline
Senior Customer Consultant
CarMax
10.2010 - Current
Manager of Sales and Production
Jennifer Convertibles
07.2008 - 08.2010
Associate of Science - Medical of Science
San Joaquin College