Summary
Overview
Work History
Education
Skills
References
Timeline
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Jauquinn Shaw

Houston,Tx

Summary

Careful and meticulous with dedication to accuracy. Proven history of working closely with team members to complete safe and effective data management. Skilled at digitizing documents, modernizing systems and organizing data for optimized productivity.

Overview

23
23
years of professional experience

Work History

Senior Customer Service Consultant

McDonald's
01.2022 - 01.2023
  • American General
  • To receive inbound calls from clients to discuss several life insurance policies in a fast-paced environment; be efficient communicating policy and procedures in a metric driven environment; reply to questions with empathy; be clear and precise when providing procedures; navigate multiple systems to be able to best assist the client.
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.

Customer Service Specialist

J.P. Morgan CHASE
06.2015 - 07.2021
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Participate in company projects that help provide feedback on how new/potential programs may affect company productivity.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

ACCOUNT MANAGER

Comcast
Houston, TX
05.2006 - 11.2011
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.

ASSISTANT MANAGER

MCDONALDS
Houston, TX
05.2000 - 08.2002
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Delegated daily tasks to team members to optimize group productivity.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Education

CERTIFICATION OF ORDINATION

C.H. MASON Bible College
Houston, TX
05.2011

Some College (No Degree) -

Sam Houston State University
Huntsville, TX

Skills

  • Excel
  • Process Improvement
  • Document and Records Management
  • Computer Proficiency
  • Teamwork and Collaboration
  • Proactive Self-Starter
  • PowerPoint
  • Experience working remotely
  • Email (MSO, GM, etc)
  • Problem-solving skills
  • Billing Inquiries
  • Collaboration
  • CSAT
  • Research
  • AML
  • Chat (Teams, MSO, GM, Zoom, etc)
  • Adapts well to change
  • Experience with Presentations
  • Data Entry
  • Creative Problem Solving
  • Customer Service
  • Call Documentation
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • De-escalation Techniques
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Client Engagement
  • Remote Office Availability
  • Policies and Procedures Adherence
  • Proficiency in Microsoft Office and G Suite

References

Project Manager/ Chrisanthony Williams/ 832-229-3082

Project Manager/ Kandra Campbell/ 713-305-1609 

Timeline

Senior Customer Service Consultant

McDonald's
01.2022 - 01.2023

Customer Service Specialist

J.P. Morgan CHASE
06.2015 - 07.2021

ACCOUNT MANAGER

Comcast
05.2006 - 11.2011

ASSISTANT MANAGER

MCDONALDS
05.2000 - 08.2002

CERTIFICATION OF ORDINATION

C.H. MASON Bible College

Some College (No Degree) -

Sam Houston State University

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Jauquinn Shaw