Jauquinn Shaw
Customer Experience and Data Entry Specialist
Houston,Tx
Overview
23
23
years of professional experience
6
6
years of post-secondary education
Work History
Senior Customer Service Consultant
McDonald's
01.2022 - 01.2023
- American General
- To receive inbound calls from clients to discuss several life insurance policies in a fast-paced environment; be efficient communicating policy and procedures in a metric driven environment; reply to questions with empathy; be clear and precise when providing procedures; navigate multiple systems to be able to best assist the client
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
Customer Service Specialist
J.P. Morgan CHASE
06.2015 - 07.2021
- Helped customers open accounts, make deposits, update information and carry out range of routine actions
- Participate in company projects that help provide feedback on how new/potential programs may affect company productivity
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
ACCOUNT MANAGER
Comcast
Houston, TX
05.2006 - 11.2011
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
MCDONALDS - ASSISTANT MANAGER
Houston, TX
05.2000 - 08.2002
- Organized schedules, workflows and shift coverage to meet expected business demands
- Delegated daily tasks to team members to optimize group productivity
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Summary
- Careful and meticulous with dedication to accuracy
- Proven history of working closely with team members to complete safe and effective data management
- Skilled at digitizing documents, modernizing systems and organizing data for optimized productivity.
Education
Certificate of Ordination - Theology, Biblical Studies
C.H. MASON Bible College
Houston, TX 01.2009 - 05.2011
No Degree - Criminal Justice
Sam Houston State University
08.2000 - 12.2003
Skills
- Excel
- Process Improvement
- Document and Records Management
- Computer Proficiency
- Teamwork and Collaboration
- Proactive Self-Starter
- PowerPoint
- Experience working remotely
- Email (MSO, GM, etc)
- Problem-solving skills
- Billing Inquiries
- Collaboration
- CSAT
- Research
- AML
- Chat (Teams, MSO, GM, Zoom, etc)
- Adapts well to change
- Experience with Presentations
- Data Entry
- Creative Problem Solving
- Customer Service
- Call Documentation
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- De-escalation Techniques
- Verbal and Written Communication
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Client Engagement
- Remote Office Availability
- Policies and Procedures Adherence
- Excel
- Consumer Banking
- Data Integrity
- Database Systems
- Inter-Departmental Collaboration
- Filing Systems
References
References
Project Manager/ Chrisanthony Williams/ 832-229-3082
Project Manager/ Kandra Campbell/ 713-305-1609
Summary
- Responsible Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver.
Timeline
Senior Customer Service Consultant
McDonald's
01.2022 - 01.2023
Customer Service Specialist
J.P. Morgan CHASE
06.2015 - 07.2021
Certificate of Ordination - Theology, Biblical Studies
C.H. MASON Bible College
01.2009 - 05.2011
ACCOUNT MANAGER
Comcast
05.2006 - 11.2011
No Degree - Criminal Justice
Sam Houston State University
08.2000 - 12.2003
MCDONALDS - ASSISTANT MANAGER
05.2000 - 08.2002
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