Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Flexible hard worker ready to learn and contribute to team success.
Overview
14
14
years of professional experience
Work History
ERS
Sunbelt Rentals
Charlotte, NC
12.2023 - Current
Provided ongoing support to customers regarding technical issues or inquiries.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Managed household errands and other essential duties.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Driver
Sunbelt Rentals
Charlotte, NC
07.2023 - 12.2023
Assisted with loading and unloading freight when necessary.
Managed time effectively to meet tight delivery deadlines.
Verified the contents of inventory loads against shipping papers.
Adhered to traffic laws and regulations to prevent accidents.
Participated in training sessions regarding safe driving practices and defensive driving techniques.
Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
Dispatcher
Sunbelt Rentals
Gastonia, NC
03.2022 - 07.2023
Coordinated load planning for drivers to minimize dispatch delays.
Tracked driver behavior, timekeeping and attendance.
Handled personnel hiring, performance evaluations and disciplinary actions.
Monitored driver performance and provided guidance on safety measures.
Performed administrative tasks such as payroll processing and record keeping for driver information.
Coordinated the scheduling of vehicles to meet customer demands while optimizing fleet utilization rates.
Conducted regular vehicle inspections to ensure they were in safe operating condition.
ERS
Sunbelt Rentals
Fort Mill , SC
06.2018 - 03.2022
Juggled multiple projects and tasks to ensure high quality and timely delivery.
I strive to keep a clean and organized facility that is well stocked with merchandise and consumables that customers may need to go along with their rentals.
I supply excellent customer service via phone calls, through email, and face to face.
Delivery Driver
Standard Distributors
Gastonia , NC
01.2015 - 06.2018
Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
Maintained safe driving habits to protect property and general public on roadways.
Processed payments by accepting cash, checks and credit card payments.
Inspected vehicle prior to and after completing shifts, noting damage or issues in detailed logs.
Answered customer questions regarding products and resolved issues with order accuracy and quality.
Delivery Driver
US Foods
Charlotte, NC
07.2014 - 12.2014
Handled merchandise in accordance with product handling standards.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
Delivery Driver
PepsiCo
Cherryville , NC
01.2011 - 07.2014
Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Processed payments by accepting cash, checks and credit card payments.
Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Maneuvered shipments with carts, hands trucks and pallet jacks, loading and unloading vehicles to maintain tight timetables.
Inspected vehicle prior to and after completing shifts, noting damage or issues in detailed logs.
Answered customer questions regarding products and resolved issues with order accuracy and quality.