Gregory Brown
Houston
Summary
Dynamic professional with a proven track record at J. P. Morgan Chase, excelling in customer service and team leadership. Skilled in time management and maintaining a clean driving record as a Lyft Driver. Recognized for enhancing productivity and resolving customer issues effectively, ensuring high satisfaction and operational efficiency.
Overview
20
20
years of professional experience
Work History
Driver
Lyft Driver Hub
08.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
Team Leader Manager
J. P. Morgan Chase
02.2014 - 12.2023
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
Telephone Banker 1
J. P. Morgan Chase
11.2004 - 01.2014
- Handled over 100 incoming telephone calls.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Stayed current on changing products, services and policies to offer exceptional service to customers.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
Education
High School Diploma -
M. B. Smiley High School
Houston, TX06-1993
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
Timeline
Driver
Lyft Driver Hub
08.2024 - Current
Team Leader Manager
J. P. Morgan Chase
02.2014 - 12.2023
Telephone Banker 1
J. P. Morgan Chase
11.2004 - 01.2014
High School Diploma -
M. B. Smiley High School
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