Windows, Apple and Linux software skills and minor Programming
Gregory Burdine
Maplewood,MN
Summary
Veteran Computer Repair Technician offering 15 years of experience delivering on-site and remote repair services. Expert at replacing and upgrading assets ranging from desktop components to printers and user interface peripherals. Dedicated to maintaining consistent data privacy policies. Known for providing quick, efficient repair services under strict time constraints.
Overview
1
1
year of post-secondary education
13
13
years of professional experience
Work History
Die Cast Operator
Water Gremlin
White Bear Lake, MN
07.2018 - Current
- Operation and maintenance of die cast machines.
- Deflashing parts.
- Running Progea machines for production, upkeep of them and repairing them as needed.
- CPR Eden Prairie.
- Operated equipment such as cranes, forklifts and pallet jacks.
- Performed visual and physical inspections of finished products to check quality.
- Contacted supervisor with detailed reports on equipment requiring advanced repairs to obtain quick resolutions and return machinery back to optimal performance levels.
- Observed continuous operation of automatic machines to guarantee products met specifications and to detect jams or malfunctions, making adjustments as necessary.
Cellphone Technician
CPR Cell Phone Repair
Eden Prairie, MN
06.2017 - 08.2017
- Performed smart phone repairs on many different models of Android and Apple phones.
- Day to day store upkeep and cleaning.
- Helping customers get exactly what they need.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Served customers in a friendly, efficient manner following outlined steps of service.
Night Manager/ Lead
Batteries Plus, Cellphone Tech
Maplewood, MN
05.2016 - 05.2017
- Stocked shelves and point of sale.
- Performed cell phone repairs, was Lead Cellphone Tech.
- Helping customers and working customer service desk.
- Day to day upkeep and cleaning of the store.
- Addressed customer complaints and issues regarding service delivery.
- Maintained outstanding store conditions and visual merchandising standards.
- Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
Water gremlin Die Cast Operator
Areotek
St.Paul, MN
10.2015 - 05.2016
- Operation and maintenance of the production machines.
- Ensuring top-notch quality-control through sorting parts and making sure only the best get sent to the customer.
- Repairing the machines as needed.
- Performed visual and physical inspections of finished products to check quality.
- Identified and labeled parts to keep areas organized and productivity high.
- Operated equipment such as cranes, forklifts and pallet jacks.
- Contacted supervisor with detailed reports on equipment requiring advanced repairs to obtain quick resolutions and return machinery back to optimal performance levels.
Sales Associate
Menards
Maplewood, MN
05.2015 - 06.2015
- Stocking.
- Stocked shelves.
- Maplewood, MN.
- Helped customers find items., Stocked shelves and point of sale.
- Performed electronic repair of smart phones.
- Customer service.
- General Store upkeep.
Tech Support
Support.com
Phoenix, AZ
05.2014 - 07.2014
- Taking customer calls for problems with Wi-Fi connectivity,.
- Customer support, and.
- Remote access to customer’s network for repair.
- Helped streamline repair processes and update procedures for support action consistency.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
CNC Operator
Wilbert Plastic Services
St Paul, MN
09.2013 - 11.2013
- Run and maintain CNC machines,.
- Check and keep quality parts and.
- Package when necessary.
- Maintained tight tolerances with design specifications.
- Properly loaded and unloaded materials in and out of machines.
- Moved finished work to correct staging area for disposition.
- Adhered to high level of safety by following company rules and regulations to prevent injuries.
Water gremlin Die Cast Operator
Freelance Professionals
Roseville, MN
07.2008 - 05.2012
- Run and maintain die cast machines,.
- Check and keep quality parts and.
- Fix machines when necessary.
- Performed visual and physical inspections of finished products to check quality.
- Identified and labeled parts to keep areas organized and productivity high.
- Observed continuous operation of automatic machines to guarantee products met specifications and to detect jams or malfunctions, making adjustments as necessary.
- Contacted supervisor with detailed reports on equipment requiring advanced repairs to obtain quick resolutions and return machinery back to optimal performance levels.
Stocking
Target
Saint Paul, MN
11.2007 - 05.2008
- Stock shelves with product and.
- Unload product from trucks.
- Completed floor replenishment to guarantee customer satisfaction and size availability.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Examined and inspected stock items for defects and reported damages to supervisor.
Water gremlin Die cast Operator
Freelance Professionals
Roseville, MN
08.2005 - 09.2007
- Run and maintain die cast machines.
- Check and keep quality parts and fix machines when necessary.
- Operated equipment such as cranes, forklifts and pallet jacks.
- Identified and labeled parts to keep areas organized and productivity high.
- Performed visual and physical inspections of finished products to check quality.
- Observed continuous operation of automatic machines to guarantee products met specifications and to detect jams or malfunctions, making adjustments as necessary.
- Checked over casting machines prior to start of each shift to identify and resolve any issues.
Tech Support
Roseville Area Schools
Roseville, MN
07.2003 - 09.2005
- Tech support for the school district, help desk calls,.
- Repaired computers and.
- Maintained network operations.
- Helped streamline repair processes and update procedures for support action consistency.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Responded to telephone, email and in-person inquiries regarding computer operation, use and repair.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Completed inventory counts and organized supplies.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
Education
General Education Degree -
Roseville Area High School
03.2005 - 12.2005
Skills
Over ten years of technology support experience with troubleshooting hardware and software issues over the phone and in personFreelanced computer and cellphone repairs for over 10 yearsExtensive experience with both Apple and Windows hardware and software
Extensive experience with many different smart phone parts and computer components and how to repair them
Proficient with both MS programs and Apple ProgramsEmphasizes on keeping workplace and tools organizedCan openly and efficiently communicate to help customers and colleagues alike so that problems get solved efficiently and effectivelyFast learner and enjoys the challenge of learning new things along with passing those things onto future team membersWorks well with all staff as a team player and willing to go the extra mile so that the day runs as smoothly and efficiently as possibleOver ten years of manufacturing experience using Die Cast machines and Progea machinesKnowledge of Micrometers, Calipers and other measuring toolsHardwareCustomer serviceCustomer supportHelp deskWindowsNetworkQuality-controlFast learnerRepairsTeam playerTech supportPhonesTroubleshooting5S understanding
Defect identification
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Computers, Electronics, Repairs
Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Die Cast Operator
Water Gremlin
07.2018 - Current
Cellphone Technician
CPR Cell Phone Repair
06.2017 - 08.2017
Night Manager/ Lead
Batteries Plus, Cellphone Tech
05.2016 - 05.2017
Water gremlin Die Cast Operator
Areotek
10.2015 - 05.2016
Sales Associate
Menards
05.2015 - 06.2015
Tech Support
Support.com
05.2014 - 07.2014
CNC Operator
Wilbert Plastic Services
09.2013 - 11.2013
Water gremlin Die Cast Operator
Freelance Professionals
07.2008 - 05.2012
Stocking
Target
11.2007 - 05.2008
Water gremlin Die cast Operator
Freelance Professionals
08.2005 - 09.2007
General Education Degree -
Roseville Area High School
03.2005 - 12.2005
Tech Support
Roseville Area Schools
07.2003 - 09.2005