Summary
Overview
Work History
Education
Skills
Skateboarding
Timeline
Generic

Gregory Burke

Frederick,MD

Summary

Dependable customer service specialist successful in providing fast, high-quality customer service to guests in restaurant and storefront settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Overview

10
10
years of professional experience

Work History

14G(Air Defense Battle Management System Operator)

US Army
07.2017 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Proficient in all Microsoft Office programs, most notably word and Excel.
  • Reduced downtime occurrences with diligent system maintenance and timely troubleshooting.

Server

Chilis Resturant
03.2015 - 07.2017
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Cashier

Taco Bell
02.2014 - 01.2016
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Associate of Arts - Computer And Information Sciences

Central Texas College
Killeen, TX
07.2026

Skills

  • Server Management
  • Capacity Planning
  • Virtualization Technologies
  • Patch management
  • System Configuration

Skateboarding

I've been skateboarding since I was a child and consider it to be my passion.  I am well-versed in everything from the culture of the sport to the skateboarding industry as a whole. 

Timeline

14G(Air Defense Battle Management System Operator)

US Army
07.2017 - Current

Server

Chilis Resturant
03.2015 - 07.2017

Cashier

Taco Bell
02.2014 - 01.2016

Associate of Arts - Computer And Information Sciences

Central Texas College

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Gregory Burke