Gregory Cale Ganzkow
Pooler
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
5
5
Certification
Work History
Customer Service Representative
Liquorland warehouse
01.2023 - Current
- Customer Service: Assisted customers in selecting products, seeking to provide optimal service.
- Inventory Control: Managed inventory, restocking shelves, and tracking product levels.
- Sales Transactions: Handles cash register operations an processed sale transactions
- Product Knowledge: Gained knowledge of various products to provide first hand recommendations to customers.
- Store Maintenance: Ensured store was clean, organized, restocked, and visually appealing to customers.
Office Manager
Dr. Greg Ganzkow DDS
01.2014 - 01.2022
- Operations Management: Overseeing the daily office operations, ensuring a smooth workflow and transition between patients.
- Staff supervision: Managing staff and schedule, while providing guidance and support.
- Patient Relations: Maintained a positive and constant relationship with patients, addressed their needs and/or concerns
- Financial Oversight: Managed office finances, including billing and insurance, invoices, financial reports, and collections.
- Appointment Schedule: Coordinated patient appointments and maintained accurate records.
- Compliance: Oversaw and ensured compliance with healthcare regulations and standards.
Education
Associates in Art & Sciences - Audio Engineering
Shoreline Community College
01.2014
Associates in Art & Sciences - Music Production
Shoreline Community College
01.2014
Associates in Art & Sciences - Music Theory
Shoreline Community College
01.2014
B.S. - Cybersecurity & Information Assurance
Western Governors University
11-2025
Skills
- Operating Systems: Mac OS, Windows, Linux
- Technical Support, Network Security, System Administration, Incident response, Software proficiency
- Communication, Problem Solving, Active listening, Critical thinking, Time Management, Attention to Detail, Multitasking, Adaptability
- Cable termination, Fiber Optic Troubleshooting, Cable Testing & Certification, Bandwidth & Data Transmission knowledge
- Network configuration & Troubleshooting, Wireless Networks, Network Security, Cabling and Infrastructure, Network Documentation
- Data entry, SQL, Microsoft Excel, Python
Certification
- Comptia A+
- Comptia Net+
- Comptia Sec+
- Comptia Proj+
- Alexos ITIL 4
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Liquorland warehouse
01.2023 - Current
Office Manager
Dr. Greg Ganzkow DDS
01.2014 - 01.2022
Associates in Art & Sciences - Music Production
Shoreline Community College
Associates in Art & Sciences - Music Theory
Shoreline Community College
Associates in Art & Sciences - Audio Engineering
Shoreline Community College
B.S. - Cybersecurity & Information Assurance
Western Governors University
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